Toast

Consultant

• Work closely with POS Onboarding Consultants for customer menu configurations
• Partner with restaurant owners during the Go-Live phase
• Create onboarding training plans for restaurant staff
• Manage several onboarding engagements simultaneously
• Document and observe best practices during onboarding

Onboarding Consultant I, Menu Multilingual Onboarding, Spanish

Full-stack Engineer

• Lead complex projects that impact developers across Toast
• Participate in code reviews and provide constructive feedback to peers
• Troubleshoot, debug, and resolve production issues as they arise
• Participate in architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for you, your team, and the company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Senior Software Engineer, Core Frameworks

Operations

• Establish the primary framework for innovative practices and operational high-performance across growing lines of business
• Execute growth-focused strategies and partner across functions to meet revenue and expansion targets
• Drive high-level projects that contribute to the completion of executive-level goals
• Identify and assess critical strategic needs, translating them into actionable improvements
• Oversee the development and maintenance of accurate, actionable reporting and dashboarding
• Spearhead data integrity enhancements
• Design and manage primary KPI reporting frameworks
• Direct the modeling and refinement of territories for multiple R/MM/E sales business units
• Lead strategic process improvement projects designed to accelerate sales processes and maximize team productivity
• Serve as a strategic bridge between sales, marketing, finance, and leadership

Senior Manager, Growth Operations – Strategic Growth R/MM/E

Software Engineer

• Own the Retail Technical Strategy: Mandate to move beyond siloed feature development to build a unified, extensible retail core that supports a wide variety of retail personas at scale
• Architect for Resilience: Ensure high availability and blazing fast performance at the edge; you will oversee the infrastructure that keeps our high-volume retailers up and running regardless of connectivity
• Deploy Autonomous Systems: Lead the move from manual and labor-intensive inventory management to AI-driven autonomous systems, saving hours of time and unlocking new operational efficiencies for thousands of customers
• Raise Talent Density: Uplevel the engineering organization by identifying and attracting top-tier talent and coaching existing managers to operate as high-autonomy owners
• Own the Outcome: Partner with Product and Design to drive the P&L of the Retail business, managing the immediate delivery of the Retail POS and Purchasing & Receiving squads while developing a long-term strategy for the Grocery persona

Director of Retail Engineering

Customer Success Manager

• You’ll be the main strategic advisor and quarterback for a regional book of business
• Personally look after 25–35 corporate accounts
• Help your clients fully adopt our platform
• Protect them from leaving for competitors
• Unlock revenue growth across your entire portfolio
• Run high-impact business reviews with C-suite executives
• Keep clients happy and on board while introducing new features to solve their challenges
• Dig into usage data and account health scores
• Team up with Product and Leadership to resolve complex client issues
• Keep Salesforce up to date so your portfolio runs smoothly and efficiently

Senior Manager, Customer Success

Revenue Operations

• Analyze the end-to-end sales funnel
• Optimize onboarding throughput
• Establish and maintain operational intake processes
• Identify individual performance patterns
• Govern sales systems and tools operations

Retail Revenue Operations – Sales & Onboarding Operations

• Serve as a subject matter expert on all account operations processes
• Handle complex customer inquiries and issues via phone, chat, and email with empathy and precision
• Own a case queue end-to-end, driving timely and accurate resolution
• Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle
• Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors
• Proactively identify process gaps and contribute ideas that improve team efficiency and customer experience
• Take on additional responsibilities as the team and business evolve

Care Account Operations Advisor

• Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling.
• Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels.
• Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions.
• Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions.
• Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs
• Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
• Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

Senior Software Engineer – Care Experience

Program Manager

• Lead and project-manage cross-functional initiatives across Care, Customer Success, and Product
• Build operational programs from the ground up
• Support Care Operations by improving escalation workflows
• Partner with the Customer Success team on account health monitoring
• Support Product and Engineering teams with operational needs
• Contribute to retail strategic planning efforts

Senior Program Manager, Retail Strategy, Operations

• Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
• Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
• Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast

Customer Success Manager II – SMB

Frontend Engineer

• Work with fellow engineers, product managers, designers, and user researchers to build amazing features
• Flex your frontend/ full-stack muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Ship code that has a massive impact on the growth and strategy of Toast
• Experiment directly with Guests and Restaurants to test new dining experiences
• Champion best practices for development, deployment and quality life-cycles

Senior Frontend Software Engineer

Onboarding Specialist

• Lead and develop a high-performing team of Onboarding Consultants
• Own the performance and strategic direction of segments
• Drive operational improvements and scalable processes
• Influence cross-functional partners for successful outcomes
• Act as the subject matter expert for onboarding

Senior Onboarding Manager – Hotels/Sports & Entertainment

Manager

• Serve as the primary voice of Customer Care with Product and Engineering — synthesizing frontline insights, customer feedback, and operational data into clear problem statements and actionable opportunities.
• Identify and prioritize high-impact improvements across the customer support experience, including process redesign, org structure, and automation.
• Embed early in product development to shape priorities, design decisions, and rollout strategies.
• Own end-to-end delivery of complex, cross-functional initiatives — translating ambiguous problem spaces into clear plans, milestones, and measurable outcomes.
• Define success metrics and track outcomes (CSAT, NPS, FCR, AHT, cost-to-serve).
• Provide clear, concise updates and recommendations to senior leadership.

Senior Manager, Care Experience Management

Bilingual

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.

Bilingual Development Representative, Spanish

Growth Marketing

• Identify & Test Growth Levers: Design and run experiments to unlock organic acquisition and engagement opportunities across web, lifecycle, social, and product surfaces.
• Collaborate Across Teams: Partner with MOPs, web, content, SEO, brand, and analytics teams to translate insights into actionable growth strategies.
• Leverage Data to Drive Action: Analyze performance data, user behavior, and search trends to prioritize high-impact opportunities.
• Build Scalable AI-powered Growth Systems: Turn one-off wins into repeatable playbooks that enrich customer and prospect data, surface high-intent opportunities, and enable personalized engagement at scale.
• Stay Ahead of Trends: Constantly explore new channels, algorithms, and formats — from AI search to niche social communities — to keep our growth engine ahead of the curve.