Toast

Operations

• Build and scale Toast's Process Engineering & Continuous Improvement program
• Lead end-to-end process redesign across the customer lifecycle
• Uncover and permanently resolve systemic issues
• Leverage AI and automation to scale operations
• Identify and eliminate operational waste
• Define and own enterprise-wide process KPIs
• Establish governance and accountability frameworks
• Embed a culture of continuous improvement across the organization
• Lead and develop a high-performing team

Director of Operational Excellence

Customer Success Manager

• Manage a regionally based book of customers
• Partner closely with New Business Sales and Growth Sales Leadership
• Collaborate cross-functionally with Product and Professional Services
• Build credibility and trust with customers
• Retain and grow SaaS revenue through consultative engagements
• Drive activation and adoption across the Toast product suite
• Conduct discovery to identify expansion opportunities
• Contribute to scalable Customer Success workflows
• Travel for onsite visits

Bilingual, Mandarin Senior Customer Success Manager – SMB, Dedicated, Emerging Markets

Payroll

• Lead high-stakes discovery calls and product demos, delivering complex messaging with confidence and strategic redirection to meet goals.
• Master the Core POS and Employee Cloud systems to diagnose technical issues and project manage intricate customer needs toward resolution.
• Protect and expand SaaS revenue by identifying downsell risks and executing "churn save" motions through consultative engagement.
• Leverage product usage data and business analytics to recommend payroll process improvements and ensure clients are maximizing service value.
• Drive full activation of the Payroll Product Suite by hosting educational presentations, facilitating trainings, and analyzing module usage.
• Act as the "Voice of the Customer" by gathering feedback for leadership and partnering with internal teams to ensure closed-loop issue resolution.
• Maintain high standards for data integrity, calendar hygiene, and report building to support scalable customer success operations.

Bilingual (Spanish) Senior Customer Success Manager, Payroll - Emerging Markets

Full-stack Engineer

• Design, build, deploy, and maintain highly resilient and scalable systems that are critical to the success of Data at Toast
• Develop and execute technical strategies to solve complex business challenges, leveraging data-driven decisions to prioritize impactful changes.
• Build and maintain strong partnerships across lines of business, aligning technical solutions with strategic objectives.
• Mentor and guide engineers, fostering a culture of continuous improvement, inclusivity, and engineering excellence.
• Effectively communicate technical direction, guide teams through execution and drive organizational quality practices
• Diagnose performance bottlenecks and implement optimizations
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Principal Software Engineer

Product Marketing

• Develop, support, and coach your team of Go-Live Sales Coordinators including 1:1’s, team meetings, and ongoing enablement and professional development
• Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
• Understanding the needs of the business to identify and target areas of opportunity within various project backlogs.
• Play a key role in interviewing, hiring, and enabling team members to support the goals of the business in scaling operations efficiently

Manager, Go-to-Market Coordinators

Manager

• Lead the end to end strategy through execution of Toast’s global transportation function
• Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
• Mentor and coach the logistics team on implementing best practices
• Communicate, escalate and manage risks that are identified with international transportation
• Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
• Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e. AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
• Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
• Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data

Senior Manager, Trade & Global Logistics

Risk

• Design and drive the foundational architecture of the GRC program
• Build frameworks, systems, and transformation programs for scale and efficiency
• Oversee workforce-related security initiatives and policies
• Collaborate with Security and Business Technology teams to secure data
• Develop and implement governance policies, controls, and best practices
• Lead complex security programs from concept to operational maturity

Lead Technical Governance Analyst

• Lead fellow developers, product managers, and designers, to build amazing Employee management features with a goal of making it easier for customers, their employees, and other toast teams to interact with employees.
• Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Participate in designing, estimating, implementing, testing, and debugging end-to-end solutions
• Mentor developers through code-pairing and detailed code, architecture, and project reviews
• Champion best practices for development, deployment and quality life cycles
• Actively contribute to product design and feature selection discussions

Staff Software Engineer, Tech Lead

Consultant

• Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
• Create best practices for managing daily business operations by enabling business owners and staff to utilize Toast - this includes management of labor and inventory and guest relationships.
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire retail staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the customer and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (45+retail business’) in your region.
• Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Onboarding Consultant II, Retail, Multilingual, Spanish

• Serve as the customer’s relationship manager and point of contact during onboarding
• Conduct remote site assessments and document installations of the Toast POS system
• Create and lead an onboarding training plan for retail staff
• Manage multiple onboarding engagements simultaneously

Onboarding Consultant II, Retail

• Lead end-to-end execution of complex IT initiatives.
• Work closely with IT teams to track major roadmap items.
• Drive end-user adoption and manage overall IT user experience.
• Define success metrics for IT programs and build dashboards.
• Act as the primary point of contact between IT domains and business departments.

IT Delivery Manager

• Architect, design, and deliver ultra-reliable, high-performance services and infrastructure used by millions
• Uncover and resolve performance bottlenecks across infrastructure, databases, and APIs
• Define and enable adherence to engineering best practices, coding standards, and architectural guidelines
• Collaborate closely with the Product team to influence features, technical direction, and long-term product vision
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Staff Software Engineer – Application Infrastructure

Financial Planning and Analysis

• Join a collaborative team of Design, Product, QA, and other engineering members in developing robust and scalable full-stack software applications.
• Provide design feedback and participate in code reviews to ensure implementation meet requirements
• Gain an understanding and contribute to team discussions on product features, design, marketing, and strategy
• Participate in architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for you, your team, and the company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building software — contributing to a culture of innovation and productivity across the team.

Staff Software Engineer – Embedded Finance

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Enhance the platform to boost performance, usability, and scalability.
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems.
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.

Senior Software Engineer

Product Manager

• Own the long-term vision for Toast's payment acceptance capabilities
• Lead the multi-year roadmap for Toast's core payments platform
• Translate strategy into priorities and measurable outcomes
• Drive Toast's point of view on autonomous agents for payments
• Champion cross-functional delivery across various departments
• Hire, coach, and develop a world-class team of Product Managers