Toast

Director

• Own Early-Life Quality Outcomes
• Drive measurable reduction in preventable F7 and F30 ticket volume per live location
• Quantify onboarding’s contribution to company support volume and customer experience
• Define and Enforce Go-Live Readiness
• Establish clear readiness standards across hardware, menu, payments, and integrations
• Implement validation gates to prevent false-positive install completion
• Partner with Product to embed system-based readiness checks into onboarding workflows
• Identify top drivers of early-life failure and support contacts
• Lead cross-functional initiatives to eliminate systemic defects
• Own onboarding quality reporting and executive updates
• Establish causal measurement linking onboarding improvements to FTR, early ticket reduction, and customer experience outcomes
• Shift focus from reactive issue management to prevention at scale

Director of Onboarding Quality – Readiness

Product Manager

• Own and evolve the product strategy for Toast’s configuration platform, with a focus on:
• Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
• Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
• Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
• Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Senior Product Manager, Configuration Platform

Analytics Engineer

• Lead the architecture and design of Toast’s product analytics data ecosystem, spanning product telemetry, event pipelines, analytics-ready datasets, and semantic views.
• Establish scalable data models that support product analytics, experimentation, executive reporting, and AI-powered insights.
• Design frameworks for core analytics concepts such as sessions, identity resolution, feature usage tracking, and lifecycle metrics.
• Develop and maintain reliable analytics layers of the product data warehouse using modern modeling frameworks.
• Create reusable analytics datasets, standardized metrics, and canonical models used across product teams.
• Implement automated data validation, monitoring, and quality controls to ensure reliable product data.
• Partner with engineering teams to define and enforce product telemetry and instrumentation best practices.
• Establish governance processes that ensure consistent metric definitions and high-quality data across domains.
• Partner with analysts, data scientists and product managers to ensure the data foundation supports experimentation, dashboards, analytical studies, and AI workflows.
• Serve as the technical authority on product data architecture, reliability and governance.
• Mentor team members to help elevate the organization’s ability to leverage product data effectively.

Principal Product Analytics Engineer

Program Manager

• Own the AI ways of working roadmap for Design
• Build cross-functional AI workflows with PM Ops and Eng Ops
• Instrument and track progress
• Evaluate, pilot, and operationalize AI tooling for Design
• Create scalable enablement resources

Principal Design Operations Program Manager, AI

Full-stack Engineer

• Architect, design, and deliver ultra-reliable, high-performance services and infrastructure used by millions
• Uncover and resolve performance bottlenecks across infrastructure, databases, and APIs
• Define and enable adherence to engineering best practices, coding standards, and architectural guidelines
• Collaborate closely with the Product team to influence features, technical direction, and long-term product vision
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Staff Software Engineer – Application Infrastructure

Vice President

• Lead a dynamic team transforming how retailers operate
• Oversee District Sales Managers and Territory Account Executives
• Drive performance against key goals: unit sales, revenue, employee engagement, and customer satisfaction
• Responsible for hiring, onboarding, and continuously developing the sales team
• Collaborate with Sales, Product, and Finance to align retail marketing strategies with revenue goals
• Build the operating model, analytics capabilities, and data infrastructure
• Champion best practices in multi-channel marketing
• Partner as a core member of the Retail Leadership Team to architect unified go-to-market programs

RVP Retail

Payroll

• Lead client onboarding for the benefits module by providing guidance on configuration and functionality to meet their unique business needs.
• Answer customer questions and help fix technical issues within the benefits module.
• As needed, participate in video calls with customers to provide demonstrations or assist in troubleshooting.
• Oversee the configuration of client retirement plans in Toast Payroll and deliver continuous technical support.
• Provide end-to-end support of our 401(k) payroll integration by maintaining participant elections, sharing participant data with our partner and resolving errors.
• Support entry-level Banking and Payment functions as capacity and needs dictate.

Payroll Operations Specialist

Recruitment

• Lead the end-to-end search strategy for Director to VP level roles
• Deeply immerse yourself in business unit goals
• Proactively identify and utilize AI tools
• Thrive in a fast-paced environment
• Architect a "white-glove" candidate journey
• Partner with Compensation and Finance teams

Principal TA Partner, Leadership Recruiting

Android Engineer

• Define the long-term technical strategy and architecture for the Drive-Thru domain, balancing immediate delivery with long-term maintainability.
• Standardize Android best practices across the organization, influencing how multiple teams build and deploy mobile features.
• Architect the interface between mobile clients and complex backend services to ensure offline-resiliency in high-volume drive-thru environments.
• Design, build, deploy, and maintain highly resilient and scalable features across Toast’s enterprise management products.
• Identify high-impact opportunities within the Drive-Thru ecosystem and partner with Product and UX leadership to define the roadmap.
• Bridge the gap between Android and backend systems to ensure a seamless, end-to-end enterprise experience.
• Guide the growth & development of peer engineers with mentoring and coaching.
• Foster a culture of engineering excellence by driving innovation and continuously improving engineering practices.

Staff Software Engineer, Android

• Improve the core Voice AI stack, using your technical chops to influence code and business strategies
• Design, scope, and implement cutting-edge solutions using a mix of technologies
• Boost quality, performance, usability, and scalability of the Voice AI product
• Collaborate closely with Design and Product stakeholders to chase product-market fit
• Drive discovery of high-impact opportunities with your team and turn them into reality
• Be an awesome teammate who’s all in on collaboration and collective success
• Work across teams to ensure that every part of the product ecosystem works seamlessly together

Senior Software Engineer, Voice AI

Revenue Operations

• You'll ensure all revenue systems operate in full compliance with ASC 606 and SOX, owning the ITGC and automated revenue control frameworks in partnership with Internal Audit.
• You will translate technical accounting policies into scalable system configurations, ensuring accurate SSP allocations, contract modifications, and usage recognition logic.
• You’ll identify bottlenecks in the order-to-cash lifecycle and implement automation to support high transaction volumes and reduce revenue close timelines.
• You will act as a strategic bridge between Finance and technical teams, influencing senior leadership on investment priorities and managing third-party implementation partners.
• You will serve as the primary systems liaison for external auditors during quarterly and annual audits.
• You'll build and lead a Revenue Systems function, establishing change management governance and developing talent for a public-company-grade environment.

Senior Manager, Revenue Systems

Frontend Engineer

• Lead frontend architecture decisions for complex, high-scale menu management workflows
• Design scalable, maintainable, and reliable UI patterns that support enterprise customers managing thousands of locations
• Build, deploy, and maintain resilient, scalable features within Toast’s menu management platform
• Collaborate with UX, PM, QA and Engineering to define, design, and build best-in-class solutions in a complex and fast-moving environment
• Champion best practices for development, deployment and quality life-cycles
• Contribute to and evolve Toast’s design system and shared frontend libraries to ensure consistency and scalability across products
• Guide the growth & development of peer engineers with mentoring and coaching
• Collaborate with team to plan and estimate work
• Influence frontend standards and best practices across Toast R&D

Senior Software Engineer, Front End

• Be a strong independent contributor backend development for a new team to address critical operator needs currently unmet by Toast. Pair closely with the Staff engineer to ship our roadmap.
• Contribute to the architecture and backend implementation for key features and components for the New Venture across the Toast codebase.
• Understand operator needs and contribute to the team’s business strategy.
• Collaborate closely with New Ventures Leads to successfully launch an MVP and facilitate its scalable adoption by a broad customer base.
• Navigate diverse codebases across disciplines to consistently deliver high-quality code within established timelines.
• Demonstrate a high degree of ownership in all aspects of development.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Senior Fullstack Engineer, New Ventures

Solutions Engineer

• Recruit, develop, motivate, and manage a high-performing sales support team.
• Partner closely with Sales leadership across New Business, Growth, and SMB verticals to define strategy and implement processes that drive continued growth.
• Build and refine the team’s sales motion, enabling Solutions Engineers to effectively sell using structured methodologies.
• Track performance metrics, identify trends, and implement improvement plans to ensure the team consistently meets or exceeds defined performance objectives.
• Champion and implement process improvements that facilitate scalable, repeatable success across a wide portfolio of products.
• Serve as a critical link and trusted partner between the Sales organization and the Product team, ensuring cohesive communication and strategic alignment across all stakeholders.

Manager, Solutions Engineering

Consultant

• The Technical Onboarding Manager reports to the Director of Technical Onboarding and is responsible for leading the Mid-Market Technical Consultant team, working in close partnership with Onboarding Leadership, Customer Success & Sales leadership.
• Oversee a team of Technical Consultants responsible for working with Mid-Market Restaurant groups (15-499 Locations).
• Run the team as their own business, responsible for customer satisfaction, metrics analysis, project intake, performance management, as well as team and personal goals.
• Includes leadership of an Onboarding team, and significant cross functional relationships with Customer Care, Sales, Customer Success, Partner Management, Strategic Operations, and many other teams outside of Customer Onboarding.