TM Forum

Director

• Own and lead TM Forum’s technology, data and digital platforms
• Define and execute a coherent technology, data and platform strategy
• Deliver member-facing digital experiences alongside Marketing
• Build and run a modern, secure, scalable platform estate
• Establish practical data and AI foundations that are used daily

IT Director – Technology, Data & Digital Platforms

Customer Success Manager

• Own the inbound query queue across both education and P4P
• Create clear, empathetic communication to learners and members
• Maintain data accuracy across both the P4P points and belt system
• Act as the operational bridge between E&C and IT, learning vendors, and marketing platforms
• Maintain a library of clear, up-to-date guidance that reduces failure points

IT Support

• Manage and oversee the Open Digital Architecture (ODA) models of TM Forum
• Facilitate the development of the Information Framework model in collaboration with member teams
• Act as the steward for model specifications, ensuring proper documentation, adherence to standards, and formal evolution with member input
• Maintain consistency across all ODA areas, including eTOM and SID mappings
• Ensure alignment with the Open API Team
• Inform the API Team about Information Framework enhancements
• Identify and integrate missing information in the Information Framework based on API requirements
• Manage branch allocation and perform required actions on the model
• Converge Open Digital Architecture to meet strategic release needs and promote member adoption across reference architectures
• Plan and deliver new cycles of ODA within a project management framework
• Conduct team meetings, document decisions, and track actions effectively
• Adhere to collaboration methodologies and TM Forum intellectual property rules
• Monitor and recommend updates, migrations, or transformations in the tooling environment
• Act as a Subject Matter Expert (SME) in adoption engagements
• Guide Collaboration Project team leads and mentor Catalyst (proof-of-concept) projects
• Oversee and ensure successful completion of sprint actions

IT Director – Technology, Data & Digital Platforms

Customer Success Manager

Enterprise Architect