Customer Success Manager

TM Forum

Customer Success Manager leading member engagement and operational excellence for TM Forum’s education programs. Ensuring a quality experience for learners across certification initiatives and Pathways for Progress.

Posted 6/1/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the inbound query queue across both education and P4P
Create clear, empathetic communication to learners and members
Maintain data accuracy across both the P4P points and belt system
Act as the operational bridge between E&C and IT, learning vendors, and marketing platforms
Maintain a library of clear, up-to-date guidance that reduces failure points

Requirements

What you’ll need

Proven experience in an operational, customer success, or programme coordination role
Strong attention to detail; able to work across multiple systems, reconcile discrepancies
Track record of handling high volumes of queries with efficiency and empathy
Comfortable working across IT, marketing, sales and product teams
Familiarity with CRM and marketing automation tools (Salesforce, Marketo or equivalent)
Able to learn new systems quickly

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empathetic communicationattention to detailefficiencycustomer successoperational coordination