Act as the primary strategic bridge between Product and Customer Success/Strategy & Growth.
Move the organization away from "roadmap negotiation" toward objective-based planning.
Partner with the CTO to translate our Product Vision into actionable quarterly strategies, roadmaps, and goals.
Bring rigor to our decision-making. Data is your compass; you will drive the research, market data, and feedback loops that inform why we build what we build.
Move beyond traditional backlog management to deep coaching. Dedicate significant bandwidth to further developing our Product Managers into excellent product thinkers who own value and viability, while aligning the team around a shared product management approach.
Foster a culture of "missionaries, not mercenaries," where teams are accountable for business outcomes (retention, revenue), not just feature output.
Guide the team in adopting modern discovery techniques to validate ideas before we build, ensuring we only ship what matters.
Manage the "Build vs. Partner" decisions as we expand our ecosystem.
Collaborate with the VP of Engineering to ensure our team topology evolves alongside our architecture and team growth.
Partner with the VP, Customer Experience to manage customer-facing product rollouts and coordinate feedback to ultimately sustainably improve customer satisfaction in our products.
Treat our infrastructure, platform, and developer experience as a product, understanding that speed, quality, and reliability are features our customers feel.
Protect the team's focus. You will be the shield that prevents stakeholder thrash, allowing your PMs to focus on deep work while you manage executive expectations.

Requirements

Experience in the ticketing, live events, or the general entertainment space is required.
8+ years of product management experience in B2B SaaS, with at least 3+ years managing and scaling product teams.
Proven experience leading teams through large cultural, process, or technological transitions (e.g., monolith to microservices, waterfall to agile, or feature-team to empowered-team).
Bachelor’s degree preferred.
Strong oral and written communication skills.
Ability to work independently and manage multiple projects and deadlines.
Possess strong strategic, decision-making, and creative problem-solving skills.
Strong attention to detail.
Excellent organizational, leadership, and time management skills.

Benefits

100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
Company-paid life insurance
Traditional and Roth 401k plans
Paid parental leave
Learning & development opportunities with company reimbursement for eligible educational expenses
Working abroad opportunities
Volunteer days off
Flexible scheduling
Up to $300 reimbursement for initial equipment to set up hybrid work environment
Generous PTO and holiday schedule

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product managementB2B SaaSagilemicroservicesstrategic planningdata analysisbacklog managementproduct discovery techniquescustomer satisfaction improvementteam management

Soft skills

communicationstrategic thinkingdecision-makingproblem-solvingattention to detailorganizational skillsleadershiptime managementindependencecollaboration

Certifications

Bachelor's degree