TixTrack

Solutions Engineer

• Own the API & Integrations Platform: Define and steward Nliven's external-facing APIs and integration points- contracts, versioning, authentication and authorization, webhooks and event delivery, idempotency, rate limiting, and observability- so partners and third-party systems can build on us safely and reliably.
• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service-oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles, SLOs, and automated quality gates into our development lifecycle to ensure high system reliability- quality is the whole team's responsibility, and you help make that real.
• Be a Force Multiplier for the Team: Serve as a senior technical leader and mentor for engineers, setting technical direction through teaching, reviewing, and pairing rather than top-down mandate.
• Lead Third-Party Integrations: Architect and deliver integrations with external partners (payments, CRM, marketing, identity, partner systems), making them reliable and easy for other engineers to build on.
• Collaborate with Product and Design teams from discovery onward to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams- with a high bar for external-facing developer documentation.
• Lead and participate in code reviews, ensuring adherence to engineering best practices and supporting our internal open-source model of code stewardship.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long-term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Staff Software Engineer – Partners & Integrations

Full-stack Engineer

• Lead and drive large, complex projects from conception to delivery, working closely with Product Managers, Designers, and engineering teams across multiple pods.
• Write clean, reusable, and maintainable code across the full technology stack with a focus on security, scalability, efficiency, and sustainability.
• Lead technical discussions with Product and Design teams to architect solutions that align with business objectives and long-term technical strategy.
• Create and maintain comprehensive technical documentation, including system architecture designs, API contracts, and technical roadmaps.
• Lead code reviews and provide technical guidance to engineers across teams, ensuring adherence to engineering best practices and architectural patterns.
• Define, evolve, and champion coding standards, best practices, and design principles across the engineering organization.
• Proactively identify and resolve performance bottlenecks and system reliability issues, implementing solutions that improve DORA metrics.
• Research and evaluate emerging technologies, making informed recommendations on adoption and integration into the platform.
• Serve as a technical mentor and force multiplier for engineers across multiple teams, fostering a culture of continuous learning, quality, and technical excellence.
• Drive and lead architectural discussions, contributing to strategic technical roadmaps and platform evolution.
• Solve highly complex technical challenges spanning performance, scalability, security, and system design across multiple domains.
• Partner closely with Product teams to design features from concept through production, including instrumentation, observability, monitoring, and iterative improvement based on customer feedback and usage patterns.
• Lead initiatives to improve developer experience, including tooling enhancements, CI/CD optimization, infrastructure improvements, and onboarding processes.
• Collaborate with stakeholders, c-suite, and cross-functional teams to ensure engineering solutions deliver exceptional business value and user experience.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Lead incident response efforts and champion a culture of accountability, shared ownership, and continuous improvement through participation in incident reviews and reliability initiatives.

Staff Software Engineer – Partners & Integrations

Senior Software Engineer II