TixTrack

Human Resources

• Assist with administering and executing human resource programs for the entire employee lifecycle including, but not limited to talent acquisition, onboarding and offboarding, benefits, and leave; performance and talent management; productivity, recognition, wellness and morale, occupational health and safety, and training and development.
• Help develop and implement policies, processes, training, initiatives, and surveys to support the organizations human resource compliance needs.
• Help lead the onboarding experience, including coordinating preboarding activities, facilitating new hire orientations, and ensuring a smooth and welcoming transition for new employees.
• Support employee engagement efforts through the planning and execution of various remote, hybrid, and in-person activities.
• Help handle administrative tasks for preboarding, onboarding, orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.
• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the VP, Human Resources.
• Utilize the organization’s HRIS and personnel records to track employment-related items for employees.
• Support recruiting activities by screening candidates and developing and executing best practices for talent acquisition.
• Help design and implement programs to track all compliance and legal requirements of an international business.
• Assist the VP, Human Resources with navigating change, developing solutions, and tailoring HR programs to support employee engagement and retention.
• Develop strong partnerships with all employees across the business.

HR Generalist

Operations

• Oversee and manage the day-to-day administrative operations of the New York City office, including vendor relationships, office supplies and amenities, space utilization, and equipment maintenance, exercising independent judgement to ensure a productive, welcoming environment for staff and guests.
• Support and administer contract and agreement management by tracking deadlines, coordinating with internal stakeholders, and ensuring timely execution and compliance.
• Provide high-level administrative and logistical support to leadership, independently managing priorities that may include calendar management, stakeholder coordination, travel arrangements, and company events, while recommending process improvements to enhance operational efficiency.
• Partner with teams across the organization, including Human Resources, Marketing, Finance, IT, and Customer Experience, with projects and initiatives as needed, applying sound judgement to coordinate resources, resolve issues, and meet business objectives.
• Collaborate with colleagues across regions, including the Managing Director, UK, to support operational alignment, contribute to cross-regional initiatives, and adapt administrative processes as needed.
• Maintain and update departmental manuals, processes, and documentation to ensure organizational consistency, accuracy, and alignment with best practices.
• Handle sensitive company and employee information with discretion, professionalism, and strict confidentiality, exercising judgement to ensure compliance with company policies and applicable regulations.

Operations Coordinator

Customer Success Manager

• Manage a portfolio of customers, serving as the primary point of contact and trusted partner throughout the customer lifecycle.
• Guide customers through onboarding, adoption, and ongoing usage, ensuring a smooth transition from Sales to Customer Success.
• Assist Sales teams members in ensuring a frictionless handoff by providing demos for prospects, advising on use cases, and facilitating onboarding and implementation.
• Maintain a strong understanding of our products and services, assisting customers with questions and recommending best-fit solutions based on their needs.
• Conduct regular check-ins with assigned customers to review usage, highlight new features, and identify risks or opportunities for improvement.
• Review and address customer feedback, concerns, and complaints, with a focus on improving the overall customer experience.
• Partner with Ticketing Services, Product, and Engineering to coordinate issue resolution, product enhancements, and customer requests in a timely and customer-focused manner.
• Collaborate with Product and Engineering to optimize product rollout and adoption strategy.
• Facilitate customer education initiatives such as webinars or training sessions.
• Track customer health, retention indicators, and key milestones, contributing to renewal readiness and long-term success.
• Support the VP, Customer Experience in communications related to feature releases and product updates, as well as in enhancing Customer Success initiatives and processes.