Fan Operations
Tixel
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • Texas • United States
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About the role
- Own the day-to-day flow of ticket delivery to fans across both integrated and non-integrated events.
- Be across marketplace performance when it matters most - as gates open on event day.
- Set up and maintain event pages with precision and care.
- Stay one step ahead by monitoring listings and sales patterns to detect suspicious activity.
- Track marketplace performance metrics, identify trends and operational risks, and contribute insights that help us to strengthen both fan experience and overall marketplace health.
- Jump in during high-volume or time-sensitive periods to keep things moving.
- Provide in-person operational support at key US festivals and events when needed.
Requirements
- Strong Technical Aptitude: You’re comfortable navigating systems, diagnosing issues, and troubleshooting integrations independently.
- Analytical & Structured: You use data to guide decisions, spot patterns early, and identify operational risks before they escalate.
- High Attention to Detail: You hold a high bar for accuracy and consistency.
- Comfortable in Execution: You enjoy being hands-on in the mechanics of a marketplace.
- Ownership & Initiative: You take pride in doing things properly and following issues through to resolution.
- AI-Enabled Problem Solving: You’re comfortable using AI tools to move faster and think better.
- Clear & Direct Communicator: You articulate issues, risks, and solutions clearly across teams and time zones.
- Agile & Adaptable: You’re comfortable jumping between tasks and shifting priorities as the day unfolds.
- Operational Accountability: You understand that live marketplaces don’t operate on a 9–5 schedule.
Benefits
- You’ll get an extra personal day off every month, affectionately known as TDOs (Tixel Day Off)
- We offer a monthly ticket allowance because live gigs are awesome and we want you testing the product as much as possible
- Once a year, we bring the entire global team together in one location for our Company Summit.
- A dedicated week to collaborate in person, strengthen relationships, and align on what we’re building next.
- We will invest in your development with access to a ‘level-up’ allowance and make it our priority to help you achieve your career objectives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical aptitudedata analysistroubleshootingmarketplace performance metricspattern recognitionoperational risk identificationAI tools usageevent page setupticket delivery managementhigh-volume execution
Soft Skills
attention to detailownershipinitiativeclear communicationadaptabilityoperational accountabilityproblem solvingstructured thinkinghands-on executionteam collaboration