Tixel

Operations

• Own the day-to-day flow of ticket delivery to fans across both integrated and non-integrated events.
• Be across marketplace performance when it matters most - as gates open on event day.
• Set up and maintain event pages with precision and care.
• Stay one step ahead by monitoring listings and sales patterns to detect suspicious activity.
• Track marketplace performance metrics, identify trends and operational risks, and contribute insights that help us to strengthen both fan experience and overall marketplace health.
• Jump in during high-volume or time-sensitive periods to keep things moving.
• Provide in-person operational support at key US festivals and events when needed.

Fan Operations

Business Development Rep

• Convert inbound demand efficiently.
• Own and close inbound venue and emerging festival leads.
• Deliver a strong partner experience.
• Own a defined segment of GMV.
• Support broader go-to-market efforts.
• Operate with discipline.

Business Development Manager

Account Manager

• Drive & Grow Strategic Platform Partnerships
• Build and manage partnership plans across primary ticketing providers and other strategic distribution platforms across the US and other core markets
• Own ongoing strategic relationships with key partner stakeholders
• Define joint goals, success metrics and review cadence, ensuring partnerships consistently deliver commercial impact
• Identify underperformance and implement clear action plans to improve results
• Proactively surface new partnership opportunities across ticketing, marketing, fan engagement and discovery platforms
• Orchestrate Integration & Launch Success
• Oversee the rollout of partner integrations, ensuring clear scope, timelines and accountability across internal and external teams
• Work closely with Product and Integration teams to align commercial requirements with technical delivery
• Coordinate go-live readiness and ensure integrations translate into adoption, referrals and measurable outcomes
• Partner with Commercial teams to Drive Activation
• Operate as a shared growth engine with regional Commercial teams, aligning on pipeline prioritisation, launch strategy and partner activation
• Support joint enablement initiatives, including training, playbooks and activation workflows
• Maintain a strong feedback loop between partners, Commercial teams and internal teams to continuously improve performance
• Build Scalable Partnership Programs
• Design clear referral and activation motions that partner teams can easily follow
• Develop practical enablement resources that reduce friction and increase partner-led growth
• Use performance data and qualitative insights to iterate and refine partnership models over time

Fan Operations

Business Development Manager

Platform Partnerships Manager