Tive

Food & Retail Programs Account Manager

Tive

full-time

Posted on:

Location Type: Hybrid

Location: New York • United States

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About the role

  • Onboarding new clients.
  • Evaluating and analyzing customer needs.
  • Cultivating healthy customer relationships.
  • Managing customers product and service orders.
  • Managing customer contract renewals.
  • Promoting customer loyalty and building trust and transparency with clients.
  • Acting as a customer advocate by re-engaging customers who seem to be inactive.
  • Maintaining client retention.

Requirements

  • 2+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies.
  • Experience working in shipping logistics is a plus.
  • Success in optimizing products and services based on client needs.
  • Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
  • Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
  • Bachelors’ Degree in a related field preferred.
  • Strong communication skills.
  • A passion for data-driven insights.
  • A solutions-oriented, customer-service and can-do attitude.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Account ManagementCustomer SuccessB2B SaaSshipping logisticsdata-driven insightsrevenue targetscustomer revenue retention
Soft Skills
communication skillscustomer-service attitudesolutions-orientedrelationship buildingcustomer advocacy
Certifications
Bachelors’ Degree