Tive

Account Manager

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Identifying upsell opportunities and growing strategic accounts.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Enterprise Account Manager

Product Manager

• Own the mobile product strategy and roadmap, aligned to company and customer outcomes
• Own the success and execution of initiatives, from concept to launch, including prioritizing features, creating product requirements, and coordinating release plans.
• Translate complex logistics workflows into simple, intuitive mobile experiences
• Maintain an exceptional product quality bar through deep collaboration during product development and ownership of launch decisions at the end of the process.
• Conduct user research with drivers, warehouse teams, and operations leaders to deeply understand real-world constraints (connectivity, safety, time pressure)
• Define clear requirements, success metrics, and tradeoffs for mobile initiatives
• Manage execution across iOS and Android, including feature parity, performance, and reliability
• Balance near-term delivery with long-term mobile platform investments
• Communicate progress, decisions, and learnings to stakeholders across the company

Product Manager – Mobile Experiences

Support Engineer

• Investigate and own complex customer issues across software and hardware
• Reproduce issues to determine whether behavior is expected, misconfiguration, or a bug
• Use internal tools, databases, APIs, and device data to identify root causes
• Document findings through clear investigation reports
• Collaborate closely with Engineering, Product, and Customer Support
• Escalate issues with proper context, data, and reproduction steps
• Communicate clearly with customers to gather the right information and explain outcomes
• Create and maintain internal guides and knowledge-base articles
• Manage multiple ongoing investigations while prioritizing impact and urgency
• Follow up to ensure issues are fully resolved and customers are informed.

Technical Support Representative

• Own product strategy and roadmap, aligned to company and customer outcomes.
• Own the success and execution of initiatives, from concept to launch, including prioritizing features, creating product requirements, and coordinating release plans.
• Translate complex logistics workflows into simple, intuitive user experiences.
• Maintain an exceptional product quality bar through deep collaboration during product development and ownership of launch decisions at the end of the process.
• Conduct user research with shippers, drivers, warehouse teams, and operations leaders to deeply understand real-world constraints (connectivity, safety, time pressure).
• Define clear requirements, success metrics, and tradeoffs for initiatives.
• Balance near-term delivery with long-term platform investments.
• Communicate progress, decisions, and learnings to stakeholders across the company.

Product Designer

• Lead end-to-end design for complex product areas, from early discovery through final implementation
• Translate user needs, business goals, and technical constraints into clear, intuitive experiences
• Design and optimize workflows for data-heavy use cases such as alerts, timelines, dashboards, automations, and configuration flows
• Drive effective design decisions using sketches, wireframes, high-fidelity designs, and interactive prototypes
• Partner closely with Product Managers to shape problem definitions, scope, and timelines
• Collaborate with engineers to ensure designs are technically feasible, accessible, and production-ready
• Contribute to Tive’s design system, ensuring consistency and scalability across the platform
• Apply systems thinking to balance immediate product needs with long-term platform improvements
• Define opportunities and solutions for critical features across web and mobile platforms

Senior Product Designer – Software Platform

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Food & Retail Programs Account Manager

Sales Development Rep

• Making Cold Calls and Prospecting New Accounts to help fill our pipeline with qualified opportunities.
• Generating qualified prospective and customer meetings for Account Executives.
• Researching new, key accounts within our ideal customer profile to understand their current initiatives, plans, and challenges to craft personalized and account-based messaging that will be delivered via the phone, email, and social media.
• Owning your pipeline and treat it like an abbreviated sales cycle, with a constant influx of new accounts as older ones are prospected into and qualified/disqualified.
• Become a Tive subject-matter expert through continued learning and development to understand our solutions and competitive positioning within the market.
• Scheduling well-qualified appointments set by outbound outreach with key decision makers within Tive’s ICP.
• Using tools including Salesforce (CRM), Salesloft (Sales Campaigns), Zoom Info, Cognism (Account/Buyer Intent), LinkedIn Sales Navigator and G-Suite (email, file sharing, collaboration) to conduct outreach.

Enterprise Account Manager

Product Manager – Mobile Experiences

Technical Support Representative

Product Manager – Mobile Experiences

Senior Product Designer – Software Platform

Senior Product Designer – Software Platform

Food & Retail Programs Account Manager

Sales Development Representative, French Speaking