Tive

Account Manager

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Identifying upsell opportunities and growing strategic accounts.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Enterprise Account Manager

Product Manager

• Own the mobile product strategy and roadmap, aligned to company and customer outcomes
• Own the success and execution of initiatives, from concept to launch, including prioritizing features, creating product requirements, and coordinating release plans.
• Translate complex logistics workflows into simple, intuitive mobile experiences
• Maintain an exceptional product quality bar through deep collaboration during product development and ownership of launch decisions at the end of the process.
• Conduct user research with drivers, warehouse teams, and operations leaders to deeply understand real-world constraints (connectivity, safety, time pressure)
• Define clear requirements, success metrics, and tradeoffs for mobile initiatives
• Manage execution across iOS and Android, including feature parity, performance, and reliability
• Balance near-term delivery with long-term mobile platform investments
• Communicate progress, decisions, and learnings to stakeholders across the company

Product Manager – Mobile Experiences

Support Engineer

• Investigate and own complex customer issues across software and hardware
• Reproduce issues to determine whether behavior is expected, misconfiguration, or a bug
• Use internal tools, databases, APIs, and device data to identify root causes
• Document findings through clear investigation reports
• Collaborate closely with Engineering, Product, and Customer Support
• Escalate issues with proper context, data, and reproduction steps
• Communicate clearly with customers to gather the right information and explain outcomes
• Create and maintain internal guides and knowledge-base articles
• Manage multiple ongoing investigations while prioritizing impact and urgency
• Follow up to ensure issues are fully resolved and customers are informed.

Enterprise Account Manager

Enterprise Account Manager

Product Manager – Mobile Experiences

Technical Support Representative