Titan AI

DevOps Engineer

• Build the SRE practice and operate it yourself first: SLO framework, on-call rotation, and incident command process.
• Write the SLOs, run the rotation, lead incident response at live bank customers, and produce the postmortems.
• Define severity tiers, SLA commitments per customer tier, and escalation paths for production support.
• Set the operating system across all four engineering lanes: sprint discipline, release rituals, code review standards, change management evidence.

VP of Site Reliability

QA Engineer

• Titan builds AI software for banks: purpose-built small language models, a banking ontology, and AI bankers that financial institutions can trust.
• You are coming in to do the work: write the test cases, build the evaluation framework, set up CI/CD gates, and triage bugs alongside engineering.
• You personally design and execute the evaluation framework for LLM and agentic AI outputs across Foundry, Agent Builder, and client-deployed instances.
• You write the assertions, define the behavioral contracts, and own regression baselines for model behavior.
• You write and maintain the automated test suite: end-to-end, integration, and regression coverage for backend APIs, document ingestion pipelines, AI inference workflows, and frontend surfaces.
• You produce the test artifacts, audit logs, and process documentation that meet SOC 2 Type II standards.

• Design and execute the evaluation framework for LLM and agentic AI outputs.
• Write the assertions, define the behavioral contracts, and own regression baselines for model behavior.
• Write and maintain the automated test suite for backend APIs and frontend surfaces.
• Own performance and load testing for latency-sensitive inference paths.
• Produce test artifacts, audit logs, and process documentation that meet SOC 2 Type II standards.
• Work directly with Forward Deployed Engineering on client-side validation and production issue reproduction.

Lead QA Engineer

Client Partner

• Serve as the primary post-sale point of contact for key client stakeholders, owning the relationship from kickoff through successful adoption
• Manage multiple client engagements simultaneously, balancing priorities across accounts without losing quality or momentum
• Lead client calls, executive meetings, and kickoff meetings - setting the agenda, driving decisions, and keeping momentum
• Champion the client perspective internally - distilling feedback into clear product signals and working directly with Titan's product and engineering teams to shape roadmap decisions and drive continuous improvement
• Partner closely with Titan's Forward Deployed Engineers as the strategic client lead throughout the full delivery lifecycle
• Identify and explore potential high-value use-cases and expansion opportunities in collaboration with senior client stakeholders
• Lead enablement sessions with users and key stakeholders, building the AI literacy and advocacy needed for lasting adoption
• Project-manage platform onboarding, implementation milestones and priorities - tracking progress, surfacing risks, and keeping engagements on schedule
• Develop and maintain project plans, status reports, and escalation paths for client stakeholders

AI Engineer

• Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence
• Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development
• Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams
• Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering
• Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time
• Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time
• Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard
• Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

VP of Site Reliability

QA Engineer

Lead QA Engineer

Client Partner

AI Platform Analyst