AI Platform Analyst

Titan AI

AI Platform Analyst tasked with enhancing client experience and product adoption in Titan's banking AI platform. Collaborating with engineers, synthesizing feedback, and improving support processes.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence
Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development
Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams
Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering
Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time
Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time
Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard
Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

Requirements

What you’ll need

Bachelor's degree in a technical field (engineering, computer science, information systems, or similar)
Fundamental technical skills and deep curiosity about AI platforms and how they work
Strong written and verbal communication skills - you can explain technical concepts clearly to non-technical users
High agency and extreme ownership - you dig in, figure it out, and don't wait to be told what to do
Exceptional organizational skills and attention to detail
Banking or fintech experience a plus

Benefits

Comp & perks

Competitive compensation (salary + meaningful, pre-Series A equity)
Structured 18–24 month analyst program with a defined path to roles in Forward Deployed Engineering, Client Partnership, or Product Management
Remote-first culture with opportunity for in-person collaboration
Unlimited PTO
Medical, dental, and vision coverage (100% of employee premiums paid by Titan)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI platformstechnical skillsproblem-solvingpattern recognitionworkflow developmentuse case developmentclient supportissue investigationknowledge base development

Soft Skills

written communicationverbal communicationhigh agencyextreme ownershiporganizational skillsattention to detailclient interactionteam collaboration

Certifications

Bachelor's degree