Timescapes

People Operations

• Scaling with intent: Define, champion, and drive Timescapes' people and culture strategy by bringing a scaling mindset to how Timescapes builds its People function - understanding what matters most at each stage of growth, and putting the right building blocks in place at the right time.
• Culture Champion: Evolve and nurture Timescape’s culture and ensure Timescapes' values are embedded in all people practices, decision-making, and day-to-day operations.
• Organisational Development & Change: Work with leaders to design and evolve organisational structures that enable business objectives, anticipating future needs as we scale. Lead organisational change initiatives with clarity and empathy, ensuring clear communication and compliance with applicable legislation.
• Executive Advisory & Reporting: Act as trusted advisor to the CEO and Executive Leadership Team on all people-related matters. Prepare and present executive and Board updates tracking people metrics, organizational health indicators, and strategic initiatives.
• Internal Coaching and Development: Develop and support internal coaching programme, building leadership, management and hiring capability within the leadership team (current and future managers). This includes running effective development plans, how to give effective feedback, DEI and how to leverage differences, team dynamics and strengths etc.
• Employer Brand & Talent Strategy: Build and execute Timescapes' employer brand strategy and talent acquisition plans that build high-quality, diverse talent pipelines and ensure inclusive hiring practices.
• Recruitment Excellence: Oversee end-to-end recruitment processes ensuring an exceptional candidate experience and efficient hiring, jumping in hands-on to directly recruit some roles. Build internal recruitment capability through documentation, toolkits, workshops, and templates for hiring managers.
• Global Mobility: Develop and manage our global mobility strategy including immigration, visa processes, and relocation support, ensuring compliance when hiring or relocating employees offshore. Global Collaboration with Hiring Managers to lead cross-functional, dispersed teams to ensure consistent, high-quality PX experiences across different regions.
• Brand Advocacy: Be a strong brand advocate for Timescapes, including attending events, networks, speaking and promoting Timescapes while also identifying where Timescapes needs to be present globally, supporting managers to attend.
• Building High-Performance Teams: Set the philosophy and people processes that enable individuals and teams at Timescapes to drive maximum impact as we scale globally. This includes defining what high performance looks like and ensuring expectations, feedback, and accountability are clear, fair, and future-focused.
• Engagement & Listening: Design and implement engagement strategies, including the establishment of regular surveys, pulse checks, and feedback mechanisms. Partner with leaders to analyse data and implement targeted initiatives, including recognition programs that celebrate wins and reinforce values.
• Growth & Development: Create development approaches that accelerate growth for both the business and its people, fostering a culture of continuous improvement and getting 1% better everyday. Ensure feedback, development, and progression are tightly aligned to Timescapes’ strategy, values, and evolving needs, so exceptional people can grow their impact as the company grows.
• Compensation & Rewards: Develop competitive, equitable compensation structures (salary, benefits, equity) that fairly reward our team, align with our values, and support engagement, retention, and recruitment across geographies. Manage related processes.
• HRIS & Systems: Implement and optimise best-in-class people systems and technology that improve efficiency, data accuracy, and employee experience across the full employee lifecycle.
• People Analytics: Report on prioritised key metrics (e.g. turnover, engagement, diversity, performance, development, recruitment effectiveness) that provide visibility and insight into team sentiment and the effectiveness of people practices.
• Process Excellence: Build and refine people processes that scale efficiently, reduce administrative burden, and enable managers to lead their teams effectively.
• Budget Management: Develop and manage the people function budget, ensuring strong ROI for initiatives.
• Employment Law Compliance: Ensure compliance with employment legislation across all operating jurisdictions, managing relationships with legal counsel and local market experts as needed.
• Policy Development: Create, maintain, and communicate employment policies, procedures, and guidelines.
• Employee Relations: Provide guidance and support on employee relations matters, including performance improvement, misconduct, conflict resolution, and terminations, ensuring fair, consistent, and legally compliant outcomes.
• Health & Safety: Partner with operations leadership to maintain workplace health and safety compliance, fostering a culture of safety across office and field environments.

Director of People Experience

Account Executive

• **Specific Roles & Responsibilities:**
• - **Business Development & Prospecting: **Proactively identify and prospect new business opportunities within a named list of target accounts (General Contractors and/or Owners/Developers), including both existing customers and new logos that align with our Ideal Customer Profile in the construction industry.
• - **Account Expansion: **Quickly grow our footprint within newly acquired accounts by identifying additional projects & upsell opportunities and building effective account expansion plans.
• - **Sales Process & Pipeline Management: **Proactively manage and maintain a robust sales pipeline, ensuring accurate tracking of leads and opportunities, and effectively executing sales stages from initial contact through to close.
• - **Forecasting & Target Achievement:** Provide accurate sales forecasts and consistently work towards meeting and exceeding weekly, monthly and quarterly activity, funnel and revenue targets and KPIs.
• - **CRM Management & Data Quality: **Accurately maintain and update all sales activities, customer interactions, and pipeline information within the CRM (Hubspot) to ensure data integrity, facilitate reporting, and support accurate sales forecasting.
• - **Industry Knowledge & Networking:** Stay current with industry trends, challenges, and players across the Australian construction industry. Attend industry events to build connections and uncover opportunities. Build strong, long-term relationships with key decision-makers and construction personas, especially Project Managers.
• Key Measures of Success
• - Revenue Quota Achievement
• - Average Contract Duration
• - Average Deal Value
• - Activity & Funnel Metrics
• - Weighted Pipeline Coverage

Account Manager

• - Strategic Account Management: Develop and execute comprehensive account plans for a select list of strategic accounts, resulting in the attainment of account specific ARR retention and expansion targets. This includes identifying key stakeholders at the head-office level and creating a strategy to build relationships across all relevant departments, from project teams to executive leadership.
• - Partnership & Relationship Building: You will become a trusted advisor who strategically guides our Tier 1 customers toward adopting or renewing a partnership model with Timescapes through an Enterprise Wide Agreement. You’ll be the primary point of contact for head-office decision-makers, fostering relationships with key personas such as C-suite, Digital/Innovation teams, and senior/regional project leaders. You'll champion the company-wide adoption of our solutions and lead the negotiation of enterprise wide agreements.
• - Cross-Functional Collaboration: Serve as the central hub for your strategic accounts, coordinating efforts with internal teams including Solutions Consulting, Marketing, and Customer Success to ensure a seamless customer journey and drive significant revenue growth.
• - Industry & Domain Expertise: Leverage your deep knowledge of the construction industry and technology to have credible, high-level conversations with Digital/Innovation teams and senior leadership. You will be seen as a thought leader who understands their business challenges, not just a product seller.
• - Forecasting & Target Achievement: Accurately forecast revenue growth and pipeline activity for your strategic accounts individually and at a portfolio level. Consistently work toward meeting and exceeding revenue targets by driving both new business and expansion opportunities within your named account list, and effectively balancing your focus on the delivery of month to month new project revenue and establishing long-term, mutually beneficial enterprise wide agreements.
• - CRM Management & Data Quality: Maintain and update all sales activities, customer interactions, and account plans within the CRM (Hubspot) to ensure data integrity, facilitate reporting, and support accurate sales forecasting.

Director of People Experience

Account Executive

Strategic Account Manager