Process Specialist Consultant
Capco
NOC Technical Consultant - Mid Level
TIM Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for analyzing, monitoring, and performing Day After reviews of scheduled and emergency activities; when necessary, open activation events for field teams.
- Perform technical analysis of scheduled, emergency, and Day After activities.
- Check network alarms and detect possible faults related to the activities.
- Open internal tickets via the Smart Service system.
- Provide technical support to field teams when required.
- Issue fault notifications.
Requirements
- Technical certificate or higher education (in progress or completed) required, preferably in Electronics, Electrotechnical Engineering, or Telecommunications.
- Knowledge of telecommunications networks (DWDM, routers, backbone, VAS, 2G–5G).
- Experience in Fault Management Centers or Network Operations Centers (NOC) required.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellness Program
- Private Pension Plan
- Company mobile phone with unlimited internet and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit-Sharing
- "My First Benefit" - support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible working models and schedules
- Happy Day - day off during your birthday month
- Extended leave for maternity, paternity, marriage, and adoption
- Commuter allowance (transportation voucher)
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical analysisfault managementnetwork monitoringnetwork alarmsfault detectiontelecommunications networksDWDMroutersVAS2G–5G
Soft skills
analytical skillstechnical supportcommunication
Certifications
technical certificatehigher education in Electronicshigher education in Electrotechnical Engineeringhigher education in Telecommunications