Tillo

Junior Implementation Consultant

Tillo

full-time

Posted on:

Location Type: Hybrid

Location: Hove • United Kingdom

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Job Level

Junior

About the role

  • Deliver exceptional service, ensuring customers feel supported and empowered at every milestone of their Tillo journey.
  • Help manage the onboarding lifecycle by maintaining an accurate and transparent project pipeline that serves as the "source of truth" for the team.
  • Act as a central point of contact, keeping both internal teams and customers aligned on deliverables and timelines.
  • Drive the brand approval process with retailers, helping to navigate hurdles to ensure our partners see value quickly
  • Execute tasks with speed and accuracy, ensuring no detail is overlooked in the setup process.
  • Identify areas where we can make the customer journey smoother and collaborate with the team to refine our delivery
  • Ensure our resources and processes are up to date, sharing knowledge with the team so we can continue to onboard products seamlessly.

Requirements

  • 1+ years of experience in a customer-facing role (Customer Success, Support, Account Management, or similar) where you managed multiple tasks at once.
  • Excellent verbal and written skills, with the ability to explain complex information clearly to a variety of audiences.
  • You take initiative, ask questions, and are genuinely curious about the "why" behind the gift card and Fintech industry.
  • Able to solve problems and deal with ambiguity.
  • You thrive in a fast-moving environment and can stay organized even when priorities shift.
  • You understand that small details have a big impact on customer trust and have great attention to detail.
  • Comfortable learning new software; experience with tools like Asana, Jira, or Zendesk is a major plus
Benefits
  • Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂)
  • Private Medical care through Vitality
  • Employee Incentive Scheme
  • Access to Tillo’s Storefront with discounts & gift card vouchers
  • Hybrid Working
  • Top spec equipment including laptop, mouse, keyboard, monitor
  • Anniversary gifts
  • Monthly breakfasts, drinks, snacks and events
  • Team Learning & Development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproject managementcommunicationproblem-solvingattention to detailinitiativeorganizational skillsadaptabilitycollaborationcuriosity