Tillo

Client Services Representative

• Manage and resolve customer support tickets across a range of operational, technical, and service-related topics
• Provide excellent customer service at every stage of the customer journey
• Handle customer queries and requests, taking ownership of resolution or escalation where required
• Act as a key liaison between customers and internal teams including Account Management, Engineering, Product, Finance, and Implementations
• Support incident management processes, supplier escalations, and customer communications during service disruptions
• Create and maintain customer-facing support content, guides, and documentation
• Maintain supplier documentation and escalation processes to ensure information remains accurate and up to date
• Identify recurring customer issues and collaborate with internal teams to improve processes and service quality
• Support initiatives focused on automation, operational efficiency, and continuous improvement
• Ensure customer queries are handled within agreed service levels and quality standards
• Contribute to maintaining strong customer satisfaction scores and resolution time targets
• Proactively identify opportunities to improve customer experience and team effectiveness

Client Services Executive

Implementation Specialist

• Manage a large number of different onboarding projects at the same time.
• Own the Onboarding process from start to finish, including maintenance of the Onboarding Pipeline and ensuring all information is accurate and up to date.
• Ensuring all stakeholders are kept up to date with project deliverables and timelines.
• Ensure all actions are completed in a timely and efficient manner.
• Work with retailers to ensure brand approvals are secured as efficiently as possible to help our Partners quickly achieve value.
• Liaising with internal teams to find solutions to customer issues.
• Reporting on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive.
• Maintaining Supplier documentation to ensure we always have up to date information on how to contact, escalate issues and onboard new products.

Implementation Consultant

Administration

• Identify and resolve duplicate contact and company records within HubSpot
• Correct ownership inconsistencies across contacts, companies and pipeline objects
• Clean and standardise segmentation and formatting fields across thousands of records
• Backfill missing data required for reporting and targeting accuracy
• Update workflow alert routing to improve visibility of errors across the RevOps team
• Support documentation of controls to prevent recurrence of data quality issues
• Flag inconsistencies, edge cases and recurring data risks during cleanup work
• Work independently against defined weekly cleanup targets
• Maintain high levels of accuracy across bulk updates and record corrections
• Collaborate with the RevOps team to support forecasting and reporting reliability initiatives

Data Administrator – 3M FTC

Account Manager

• Own the day-to-day management of a portfolio of APAC client accounts
• Prepare performance updates, reporting and support account review activity
• Coordinate campaigns, promotions and account initiatives end-to-end
• Act as a primary point of contact for client queries and operational issues
• Resolve support requests independently and escalate where appropriate
• Work cross-functionally with product, operations and finance teams to troubleshoot issues
• Support onboarding activity and delivery across new and existing accounts
• Partner closely with the Head of APAC to progress regional priorities and initiatives
• Track progress across key activities and ensure strong follow-through
• Identify opportunities to improve client engagement, performance and retention
• Maintain accurate CRM records and internal documentation
• Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones