Tiime

Consultant

• Retain and grow your portfolio: Relationship Lead — You will take ownership of an existing client portfolio and become their primary point of contact on a day-to-day basis.
• Local advisory: You will conduct client meetings and provide tailored advice.
• Attentive to needs: You will identify clients’ unmet needs (upsell / cross-sell).
• Performance management: Your key performance indicator (KPI) will be the average product penetration per client.
• Customer Success: You will ensure client retention by maintaining high satisfaction and proactively handling any dissatisfaction.

Client Consultant – Paris

Bookkeeper

• Contribute to ensuring the reliability and analysis of accounting data flows
• Verify the quality of internal processes and check the consistency of information processed by our tools
• Assist with the entry and integration of accounting data into our systems to ensure the accuracy of records
• Support the implementation of automated tools (configuration, client file transfers, migration monitoring)
• Validate bank data before its integration into the accounting system

Accounting Data Assistant

DevOps Engineer

• Lead reliability, monitoring, and operational excellence initiatives
• Collaborate with Infrastructure, Development, Product, and SecOps teams
• Define and manage reliability indicators (SLIs) and service level objectives (SLOs)
• Establish a 24/7 monitoring and on-call organization
• Contribute to the evolution of the Kubernetes-based cloud platform
• Support the skills development and growth of team members

SRE Manager

Customer Success Manager

• Maintaining and nurturing your client portfolio
• Relationship Lead: You will take ownership of an existing client portfolio and become their primary day-to-day contact
• Hands-on advisory: You lead client meetings
• Attentive to needs: You identify unmet client needs and opportunities for upsell and cross-sell
• Performance Management: Your key KPI will be the average adoption rate per client
• Customer Success: You ensure client retention by maintaining high satisfaction levels and proactively addressing any potential dissatisfaction

Customer Success

Business Development Rep

• Premier contact de nos prospects, participation à la stratégie de conquête et de prospection de nouveaux clients par téléphone et par chat
• Contribution à l'amélioration continue de notre cycle de vente et de nos processus via l'analyse et détection des besoins non couverts, proposition de fonctionnalités additionnelles ou de montées en gamme
• Assurer la formation et l'accompagnement des utilisateurs, de la présentation à la démonstration, contribuant ainsi à la réussite de leur expérience client, à travers des webinaires face caméra et des accompagnements personnalisés avec l'Académie Tiime
• Rechercher de nouveaux partenaires, contribuant à la création d'un écosystème solide autour de Tiime
• En relation étroite avec les entrepreneurs, participation active à l’évolution du CRM et de nos process d’équipe, afin d'améliorer les performances commerciales collectives
• Garant de notre image de marque en répondant de manière stratégique aux avis

Client Consultant – Paris

Accounting Data Assistant

SRE Manager

Customer Success

Chargé de développement commercial