Tiime

Customer Support

• Tu assures la réponse aux sollicitations entrantes via mail, chat ou téléphone
• Tu formes nos clients à l'utilisation de notre logiciel Tiime à travers des webinaires et des accompagnements personnalisés
• Tu contribues à améliorer l’expérience utilisateur avec un réel esprit de service
• Tu participes à l’atteinte des objectifs de qualité grâce à une forte orientation client (taux de décroché, temps de traitement, qualité des réponses etc…)

Chargé de la satisfaction client

Business Development Rep

• You are the first point of contact for our prospects, handling incoming inquiries by phone and chat.
• You qualify customer needs to guide prospects to the Tiime product that best suits them.
• You present and sell our services and products to prospects to encourage them to subscribe to one of our commercial offers.
• After a sale, you ensure handover and follow-up with the Tiime teams involved after the SDR stage in the customer journey.
• You manage any commercial follow-ups with prospects.
• You provide activity reporting.
• You actively contribute to the development of the CRM (Salesforce) and team processes to improve SDR sales performance.
• You work with the marketing team to improve conversion rates.

Business Development Representative – Permanent

Backend Engineer

• Design, develop and maintain a core platform used daily by users
• Build and optimize APIs to support an increasing stream of real-time data
• Develop microservices to meet the platform's functional requirements
• Work closely with software engineers and the product team to contribute to technical and design decisions
• Share your expertise and support other engineering teams on specific projects

Senior Back-end Developer, Node.js

• Répondre aux sollicitations entrantes via mail, chat ou téléphone
• Former nos clients à l'utilisation de notre logiciel Tiime à travers des webinaires et des accompagnements personnalisés
• Contribuer à améliorer l’expérience utilisateur avec un réel esprit de service
• Participer à l’atteinte des objectifs de qualité grâce à une forte orientation client (taux de décroché, temps de traitement, qualité des réponses etc…)

• Develop and optimize AI solutions centered around Large Language Models, notably those hosted via AWS Bedrock / Gemini
• Participate in creating, training and fine-tuning language models (using PyTorch or TensorFlow)
• Implement Agentic Orchestration mechanisms (e.g., LangChain Agents, or equivalent frameworks)
• Implement and deploy data and text processing pipelines (preprocessing, cleaning, vectorization, etc.) using Python
• Design and maintain APIs (REST or GraphQL) for model inference and production access
• Work closely with DevOps and Data Engineering teams to deploy solutions on the cloud (AWS, GCP, or Azure)
• Maintain continuous technological watch and propose ongoing improvements

ML/LLM Engineer, Python

Security Engineer

• Ensure follow-up and monitoring of remediation plans resulting from risk analyses and the security program
• Remediate application vulnerabilities
• Report operational indicators that assess cyber risk in products
• Operational management of security indicators in products (vulnerabilities, remediations, exceptions)
• Serve as the interface with the Risk Manager to track action plan execution and report product risks
• Support technical teams in implementing security measures
• Actively participate in product incident management
• Drive the adoption of effective, organization-appropriate practices within teams to continuously improve product security.

Security Engineer – Paris

Operations

• Structuring operations: Analyze, structure and optimize operational processes to ensure excellent service quality, compliance and scalability across our customer-facing teams.
• Management: Lead and coordinate our various team managers, drive hiring for Ops teams, ensure skills development and establish structured management practices.
• Performance monitoring: Define, track and analyze strategic KPIs, review volumes and anticipate needs, and implement continuous improvement plans.
• Cross-functional collaboration: Work closely with Product, Tech, Finance and HR teams to improve the customer experience and operational efficiency.

Head of Operations

• Monitor sensitive operations
• Review unusual transactions and alerts flagged by internal tools
• Conduct checks to better understand particular situations (transaction analysis, document verification, additional research)
• Contact relevant parties to obtain necessary information
• Make appropriate decisions: approve a transaction, block it, or escalate to a higher level if needed
• Write clear reports explaining situations and the decisions taken
• Propose ideas to improve processes and strengthen security

Operations Control Officer – Permanent Contract

• As the first point of contact for our prospects, you will handle incoming inquiries by phone and chat
• You will qualify the client’s needs and direct the prospect to the Tiime product that best meets them
• You will present and sell our services and products to prospects to encourage them to subscribe to one of our commercial offers
• After a sale, you will maintain the link and coordinate with the Tiime teams involved after the SDR stage in the customer journey
• You will manage any commercial follow-ups with prospects
• You will report on your activity
• You will actively contribute to the development of the CRM (Salesforce) and team processes to improve SDR commercial performance
• You will liaise with the marketing team to improve conversion rates

Business Development Representative

Analyst

• Control and manage risk-related operations.
• Analyze atypical or suspicious transactions in accordance with internal procedures and regulatory deadlines.
• Prioritize and process alerts by conducting all necessary investigations.
• Ensure escalation of detected incidents and anomalies.
• Contact relevant users to collect information needed for decision-making.
• Draft clear, well-argued, and documented case summaries, and where appropriate propose suitable actions or recommendations.
• Contribute proposals for continuous improvement of procedures while maintaining an acceptable level of risk.

Fraud Analyst – Permanent

Compliance

• Collect and verify the KYC documents required to open client accounts (legal documents, identity documents, proofs of address, etc.)
• Process and update client files and manage their administrative follow-up
• Ensure the compliance of our client files with regulatory and internal standards
• Monitor and analyze operational anomalies and incidents
• Support clients by email, chat and phone for contract management and account openings

Chargé de la satisfaction client

Business Development Representative – Permanent

Senior Back-end Developer, Node.js

Chargé de la satisfaction client

ML/LLM Engineer, Python

Security Engineer – Paris

Head of Operations

Operations Control Officer – Permanent Contract

Business Development Representative

Fraud Analyst – Permanent

Compliance Assistant