Tiime

Operations

• Structuring operations: Analyze, structure and optimize operational processes to ensure excellent service quality, compliance and scalability across our customer-facing teams.
• Management: Lead and coordinate our various team managers, drive hiring for Ops teams, ensure skills development and establish structured management practices.
• Performance monitoring: Define, track and analyze strategic KPIs, review volumes and anticipate needs, and implement continuous improvement plans.
• Cross-functional collaboration: Work closely with Product, Tech, Finance and HR teams to improve the customer experience and operational efficiency.

Head of Operations

• Monitor sensitive operations
• Review unusual transactions and alerts flagged by internal tools
• Conduct checks to better understand particular situations (transaction analysis, document verification, additional research)
• Contact relevant parties to obtain necessary information
• Make appropriate decisions: approve a transaction, block it, or escalate to a higher level if needed
• Write clear reports explaining situations and the decisions taken
• Propose ideas to improve processes and strengthen security

Operations Control Officer – Permanent Contract

Business Development Rep

• As the first point of contact for our prospects, you will handle incoming inquiries by phone and chat
• You will qualify the client’s needs and direct the prospect to the Tiime product that best meets them
• You will present and sell our services and products to prospects to encourage them to subscribe to one of our commercial offers
• After a sale, you will maintain the link and coordinate with the Tiime teams involved after the SDR stage in the customer journey
• You will manage any commercial follow-ups with prospects
• You will report on your activity
• You will actively contribute to the development of the CRM (Salesforce) and team processes to improve SDR commercial performance
• You will liaise with the marketing team to improve conversion rates

Business Development Representative

Analyst

• Control and manage risk-related operations.
• Analyze atypical or suspicious transactions in accordance with internal procedures and regulatory deadlines.
• Prioritize and process alerts by conducting all necessary investigations.
• Ensure escalation of detected incidents and anomalies.
• Contact relevant users to collect information needed for decision-making.
• Draft clear, well-argued, and documented case summaries, and where appropriate propose suitable actions or recommendations.
• Contribute proposals for continuous improvement of procedures while maintaining an acceptable level of risk.

Fraud Analyst – Permanent

Compliance

• Collect and verify the KYC documents required to open client accounts (legal documents, identity documents, proofs of address, etc.)
• Process and update client files and manage their administrative follow-up
• Ensure the compliance of our client files with regulatory and internal standards
• Monitor and analyze operational anomalies and incidents
• Support clients by email, chat and phone for contract management and account openings

Head of Operations

Operations Control Officer – Permanent Contract

Business Development Representative

Fraud Analyst – Permanent

Compliance Assistant