Customer Success

Tiime

Customer Success role at Tiime focusing on client relationship management and strategic consulting. Maintain high satisfaction rates and manage customer portfolios effectively.

Posted 5/27/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintaining and nurturing your client portfolio
Relationship Lead: You will take ownership of an existing client portfolio and become their primary day-to-day contact
Hands-on advisory: You lead client meetings
Attentive to needs: You identify unmet client needs and opportunities for upsell and cross-sell
Performance Management: Your key KPI will be the average adoption rate per client
Customer Success: You ensure client retention by maintaining high satisfaction levels and proactively addressing any potential dissatisfaction

Requirements

What you’ll need

Preferably hold a degree from a business school (ESC), a university management school (IAE), or a degree in accounting/management
A plus if you already have proven experience as an account/portfolio manager
You master consultative sales techniques and know how to turn client satisfaction into referrals

Benefits

Comp & perks

€10 Ticket Restaurant credit via Swile card
Bonuses ranging from €2,000 to €4,000
50% coverage of your public transport pass if you commute by public transport, or eligibility for the "forfait mobilité durable" if you commute by bike or scooter
Supplementary health insurance
An employee benefits committee offering discounts and perks
A supportive and innovative working environment
A company culture that promotes team wellbeing
Innovative tools: accounting is digitized using Tiime
Training programs fully designed by subject-matter experts
Work environment that supports work–life balance: additional paid leave
Several days of remote work
Flexible hours
Attractive offices in central Paris

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementclient advisoryperformance managementcustomer successconsultative salesupsellingcross-sellingclient retentionsatisfaction managementneeds identification

Certifications

degree in businessdegree in managementdegree in accounting