Tidio

Customer Success Manager

• Own Net Dollar Retention (NDR) as the primary KPI by driving adoption, reducing churn, and supporting expansions
• Develop systems to track KPIs and focus on clear results and quantifiable metrics
• Lead, coach, and develop a 4-person CSM team (Europe + LATAM) to excel in mid-market account management and client success (ARR $50k-$200k)
• Foster a team culture of accountability, learning, and results-driven success
• Design, implement, and lead key initiatives to strengthen Customer Success performance
• Handle client escalations and manage a small portfolio of strategic accounts
• Collaborate closely with the Chief Customer Officer to align customer success strategy with company growth objectives

Customer Success Team Lead

Sales Development Rep

• Outreach our potential clients with calls and personalized email sequences to spark interest in Tidio solutions
• Qualify leads and conduct initial discovery calls to understand customer requirements and pain points
• Work with SMBs and Mid-market, US-based businesses in the PDT zone (9 AM to 5 PM)
• Manage a pipeline of high, and medium-intent leads in a well-organized and effective way
• Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics
• Consistently meet and exceed monthly activity, pipeline, and new business metrics
• Maintain an up-to-date knowledge of our product, customer stories and the best sales practices
• Leverage tools like Hubspot, LinkedIn Sales Navigator, SimilarWeb (+internal tools)
• Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process

Customer Success Team Lead

Inbound Sales Development Representative, AI-driven B2B SaaS