Professional Service Engineer – Lead

TIDB

full-time

Posted on: 12/26/2025

Location Type: Remote

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About the role

Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.
Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
3 years or more of experience in database technical support or related roles.
Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

database solutionsdatabase configurationperformance optimizationdata migrationtroubleshootingrelational databasesMySQLOracleNoSQLNewSQL

Soft Skills

problem analysisresolution skillscollaborative spiritability to learn quicklywork responsibilitycommunication skills

Certifications

Bachelor's degree in computer science