Tidal Financial Group

Business Intelligence Developer

• Own BI delivery for Legal, Compliance, Marketing, Business Development, Client Success, and Finance.
• Build KPI frameworks, departmental dashboards, and cross-functional reporting within Tidal’s BI governance model.
• Translate workflows into BI requirements, ensure Snowflake/DBT models reflect business rules, and validate operational datasets prior to business use.

AVP, Business Intelligence Analyst – Trading

Risk

• Design and scale Tidal’s risk intelligence framework, focusing on data-driven risk insights, automated reporting, and intuitive analytics for business and leadership use.
• Build, maintain, and evolve risk dashboards and reporting (e.g., operational risk, investment/portfolio risk, counterparty risks, trends, KRIs) using modern visualization tools.
• Partner with Data, Technology, and Operations to strengthen risk data architecture, data quality, and automated data flows.
• Conduct exploratory risk analytics to identify trends, concentration risks, control issues, or outliers across Tidal’s platform.
• Produce executive-level reporting to support senior leadership, governance committees, and client-facing risk materials for affiliate partners.
• Manage and maintain risk data management initiatives in partnership with the Data warehouse management team within technology and operations.
• Demonstrated working knowledge of SEC Rule 18f-4 and its operational, compliance, and reporting requirements for derivatives risk management.
• Experienced in calculating and interpreting Value at Risk (VaR) to assess portfolio market risk and support risk-based decision-making.
• Skilled in performing back-testing and stress-testing analyses to evaluate model performance and assess portfolio resilience under adverse market conditions.
• Provide oversight of derivatives exposures across Tidal-managed and supported products, including ETFs and other investment vehicles.
• Monitor derivative positions, risk factors, margin, liquidity, counterparty exposure, back testing, stress testing and scenario metrics.
• Partner closely with Portfolio Management, Investment Risk, Compliance, and the Capital Markets team to ensure appropriate derivative usage, documentation, and oversight.
• Support enhancements to derivatives risk models, measurement tools, and reporting workflows to align with regulatory and industry best practices.
• Design and own Tidal’s policy governance program, ensuring a consistent, scalable, and up-to-date policy framework across the organization.
• Manage drafting, updating, reviewing, and approving enterprise policies, standards, and procedures, ensuring alignment with regulatory requirements (SEC, CFTC/NFA, etc.) and Tidal’s operating model.
• Drive periodic policy attestation processes and uphold strong version control and documentation practices.
• Partner with policy owners across Compliance, Operations, IT, HR, Capital Markets, and other functions to ensure clarity and accessibility of policy expectations.
• Own and lead the execution of Tidal’s Risk & Control Self-Assessment (RCSA) program, ensuring a disciplined and repeatable approach across all business units with support from peer and manager.
• Facilitate risk and control identification workshops to map processes, inherent risks, control strength, and residual risk.
• Provide meaningful insights from RCSA results that actively inform governance, audits, and risk decision-making.
• Act as a trusted partner across Tidal’s growth-oriented, entrepreneurial culture—providing balanced challenge, thoughtful insights, and practical recommendations.
• Mentor and guide junior team members, helping shape a high-performing, analytical, and accountable risk function.

VP of Risk Management

IT Support

• Provide advanced technical support and resolve escalated issues from Level 1.
• Assist with system administration tasks across Microsoft platforms and SaaS applications.
• Own escalated tickets from intake through to resolution, meeting expected SLAs.
• Document detailed troubleshooting steps, outcomes, and follow-up notes in the ticketing system.
• Act as the main escalation point for Level 1 Support and provide guidance to Level 1.

IT Support – Level 2

• Build Sigma dashboards for multiple operational departments
• Develop standardized operational KPI reporting
• Automate recurring reporting using Snowflake datasets
• Ensure dashboards follow BI metadata, layout, and certification standards
• Translate operational needs into BI requirements
• Define KPI logic aligned to enterprise BI standards
• Validate operational datasets and DBT outputs
• Identify trends across Marketing, BizDev, CSM, and Finance
• Ensure reporting aligns with BI governance and QA standards

Business Intelligence Analyst – Operations

Administration

• Assist in the preparation and review of ETF regulatory filings and fund reports
• Maintain and reconcile fund data
• Support interactions with investment advisors, custodians, auditors, and other internal and third parties
• Utilize Excel and other financial tools to analyze fund data efficiently
• Monitor ETF operational workflows and ensure compliance with SEC regulations
• Collaborate with fund accountants and external service providers to address inquiries and operational tasks and challenges
• Continuously re-prioritize tasks based on evolving deadlines and client needs
• Contribute to process improvements and technology enhancements for fund administration related workflows

Fund Administration Analyst

• Administer Microsoft 365, Entra ID (Azure AD), Intune, Rippling MDM, Teams, File Storage systems, and all relevant admin centers.
• Maintain user lifecycle processes including provisioning, deprovisioning, access management, and identity governance.
• Configure and maintain SSO, SAML, OAuth, and SCIM integrations.
• Manage DNS, domains, and identity-integrated external services.
• Oversee patching, updates, endpoint compliance, and general system performance.
• Lead and mentor IT Support Specialists and ensure consistent service quality.
• Manage ticket workflow, SLAs, escalation processes, and user communication.
• Enforce least-privilege access, role-based access control, and zero-trust principles.
• Monitor for operational or security issues and escalate when necessary.
• Serve as operational owner for all business systems, including SaaS platforms and internal software.
• Research emerging IT tools and technologies that can improve operations, security, or efficiency.
• Monitor system health, alerts, logs, and endpoint telemetry.

IT Manager

Vice President

• Analyze the Competitive Landscape: Conduct ongoing competitor tracking, market mapping, and trend analysis to inform Tidal’s strategic priorities.
• Support M&A and Partnerships: Assist in sourcing, evaluating, and executing potential acquisitions, strategic partnerships, and joint ventures. Participate in due diligence, modeling, and integration planning.
• Collaborate with Leadership: Work closely with the Tidal C-Suite on high-priority strategic projects and board-level deliverables.
• Drive Organic Growth Initiatives: Support cross-functional efforts to identify, prioritize, and operationalize new growth opportunities across Tidal’s platform.
• Develop Strategic Insights: Translate data, research, and financial analysis into actionable insights and recommendations.
• Build Frameworks and Tools: Develop models, scorecards, and dashboards to track key performance metrics and monitor strategic progress.
• Inform Long-Term Planning: Contribute to annual and multi-year strategic planning, scenario modeling, and market positioning exercises.
• Enhance Internal Alignment: Work across teams (finance, product, business development, marketing) to ensure strategic consistency and communication across initiatives.

AVP, Corporate Development and Strategy

• Preparing fund distribution calculations for ETFs
• Communicating amounts and rates to service providers and exchanges
• Working with Fund Administration teams on distribution policies
• Coordinating the setting of distribution dates
• Assisting the Tax Administration group with inquiries
• Preparing 19a-1 Notices and coordinating dissemination
• Coordinating preparation and review of press releases

Fund Administration – ETF Distribution Analyst

• Provide guidance, training and development for staff administrators
• Assist in managing daily fund accounting oversight, including NAV review
• Assist in coordinating with third-party service providers (administrators (if applicable), fund accountants, custodians, auditors, and legal counsel) to support fund operations
• Review financial statements, board reports, and regulatory filings including Forms N-PORT, N-CEN, 24f-2, N-PX and N-CSR – as prepared internally or by external service providers.
• Prepare/review fund expenses and accruals, including fee waivers and other related fund expenses
• Assist/Review in new fund launches, including operational setup, vendor onboarding, and documentation review
• Collaborate with internal teams across compliance, legal, capital markets, and client services
• Contribute to the continuous improvement of operational processes and controls
• Assist with regulatory exams, internal audits, and due diligence reviews

AVP, Fund Administration

Full-stack Engineer

• Design and develop applications that streamline ETF operations
• Integrate data feeds from custodian banks, fund administrators, and internal tools through APIs
• Build and maintain Snowflake-based pipelines for real-time queries and reporting
• Automate workflows such as rebalancing and portfolio monitoring
• Deploy, monitor, and secure applications using AWS

Software Engineer

Operations

• Oversee the development, maintenance, and operations of physical office spaces
• Manage vendors, coordinate real estate and build-out projects
• Monitor security and maintenance systems, serving as liaison between offices and internal teams
• Design flexible spaces for drop-in work and team gatherings
• Serve as primary contact for landlords and manage vendor relationships

Facilities & Office Operations Manager – Part-Time

• Execute and manage trades across equities, options, and fixed income.
• Execute day-to-day duties in the Trading Operations Team, including but not limited to trade allocation, position settlement, and reconciliation of all trading.
• Utilize Bloomberg or other institutional trading platforms for efficient trade execution.
• Working closely with Prime Brokers and Market Makers to ensure trading best execution and fund efficiencies.
• Stay updated with market trends, economic developments, and trading strategies.
• Accountable for performance and adherence to fund objectives and delivering superior returns against direct competitors.
• Strong familiarity with Microsoft Excel and other Office applications.
• Partner with Investment/Portfolio Management team to continually improve and enhance the trading process and procedures.
• Work closely with our Operations Team to understand their needs and to build solutions that enable them to execute transactions and other operational processes effectively.
• A relentless focus on quality and ability to produce accurate information independently without extensive support/QA from others.
• Continually analyzing, reviewing and improving our operations and service as the trading business evolves.
• The individual will be expected to interact and build strong relationships with stakeholders.

AVP, Leverage Trading

Data Engineer

• Design, build, and optimize scalable data pipelines and architectures in AWS (or equivalent).
• Integrate complex financial data sources—Bloomberg APIs, custodial feeds, and fund administration data—into reliable, auditable data flows.
• Develop and maintain a modular, well-documented data ecosystem supporting analytics, reporting, and operations at scale.
• Implement automated data validation and testing frameworks (e.g., Great Expectations or similar).
• Establish proactive monitoring and alerting for data pipeline performance, reliability, and accuracy.
• Define and enforce standards for data lineage, versioning, and documentation within the engineering environment.
• Partner with sales, operations, and trading teams to define data requirements and ensure actionable insights.
• Provide hands-on technical guidance to data engineers and analysts, promoting best practices in coding, data modeling, and system design.

Lead Data Engineer

• Manage and oversee multiple ETF trust fund administration teams, ensuring effective coordination of all activities.
• Lead the preparation and delivery of board materials and trustee reporting with a focus on accuracy, timeliness, and transparency.
• Oversee and coordinate all SEC regulatory filings, ensuring strict compliance with federal requirements.
• Review, approve, and monitor fund expense payments, ensuring accuracy and adherence to accounting standards.
• Act as a primary liaison with trust managers and boards of trustees, fostering strong communication and governance support.
• Develop, mentor, and manage administrative staff, building leadership pipelines and succession readiness.
• Collaborate with internal and external stakeholders to strengthen client servicing and support for mutual fund and ETF products.
• Drive process improvements to enhance operational efficiency, regulatory compliance, and service quality.
• Provide strategic oversight of controls, policies and procedures to ensure operational effectiveness and regulatory compliance across the fund administration department.

SVP of Fund Administration – Trust Management

• Execute and operationalize enterprise and departmental risk mitigation plans aligned to corporate risk assessments and audit/regulatory findings
• Own end-to-end delivery of mitigation strategies related to operational, compliance, third-party, and cyber risk, including timelines, KPIs, and business accountability
• Translate enterprise risk insights into tactical projects, coordinating with teams in trading, fund operations, compliance, and technology to resolve or reduce risk exposure
• Track and document mitigation progress using dashboards and reporting templates developed by the enterprise risk team
• Lead the execution and maintenance of a Governance, Risk, and Compliance (GRC) platform to streamline risk management workflows, improve control documentation, and ensure consistent reporting across business units
• Lead organizational change efforts related to risk controls, remediation programs, and process redesigns using change management framework principles
• Design and execute communication, training, and stakeholder readiness strategies to ensure smooth adoption of new risk management processes and policies
• Facilitate and lead workshops for risk and control self-assessments (RCSA) to document processes to identify Risks and Controls and collaborate with business and control partners to implement new controls addressing key risk areas where controls gaps are identified
• Identify, document, and monitor Issues and Corrective Actions in support of RCSA risk mitigation efforts
• Lead initiatives around loss data management, including collection, categorization, root cause analysis, and integration of loss event data into risk reporting and decision-making

Risk Execution and Change Management Lead

Financial Planning and Analysis

• Maintain model data across systems; ensure consistency and accuracy in reporting and audit trails (Model Recordkeeping and Performance Reporting)
• Compile and deliver detailed monthly reports for firm AUM calculations (Monthly Account AUM Reporting)
• Act as a liaison between the investment team and external advisors for onboarding, reporting, and issue resolution (Advisor Relationship Management)
• Review account reports to ensure accurate coding for SMA trading and billing (Account Coding Management)
• Liaise between advisors and trade team to ensure SMA trade requests are executed (SMA Account Trade Execution Management)
• Prepare and distribute ERISA fiduciary reports quarterly in accordance with regulatory and internal compliance standards (Quarterly 338 Fiduciary Reporting)
• Calculate, review, and reconcile SMA client billing quarterly ensuring accuracy and timeliness (Quarterly SMA Account Billing)
• Support 401K model reporting and portfolio rebalancing and assist with trade execution (401K Model Reporting and Rebalancing)
• Oversee database & custodian user permissions and roles within Advyzon, Schwab, and Fidelity (Database & Custodian User Access Management)
• Maintain integrity of investment data, including SMA operations and ETF attributes; manage continuous database maintenance and upgrades
• Assist senior operations manager with data analytics, recordkeeping and reporting workflows, and validation of data warehouse
• Follow up with data vendors, organize and track data flow and deliverables to/from vendors/clients
• Identify and manage process improvements and future integrations or developments

Investment Data Operations Associate

Customer Success Manager

• Lead the onboarding of new clients, ensuring a seamless and professional experience from day one.
• Oversee the ETF launch process in collaboration with internal teams, ensuring alignment with client objectives and timelines.
• Serve as a senior point of escalation during onboarding, resolving challenges with urgency and professionalism.
• Act as the primary relationship manager for key clients, conducting regular executive-level check-ins and reviews.
• Build and sustain long-term, trusted relationships with senior client stakeholders.
• Anticipate client needs and proactively develop solutions that drive success.
• Provide strategic guidance on industry trends, market developments, and best practices.
• Serve as the voice of the client internally, ensuring client perspectives influence decision-making and innovation.
• Partner with internal teams to design and implement process improvements that elevate client service delivery.
• Drive initiatives that enhance client satisfaction, retention, and long-term partnership value.
• Identify opportunities to expand client relationships through cross-selling of Tidal’s services.
• Present compelling, value-driven solutions that align with client objectives.
• Collaborate with internal stakeholders on new product launches and strategic initiatives to grow client assets.
• Maintain deep knowledge of the ETF and asset management industries to deliver informed, strategic counsel to clients.
• Mentor junior team members, fostering a culture of excellence and client-first thinking within the Client Success team.
• Represent Tidal at industry events and client-facing forums as a senior ambassador of the brand.

AVP, Client Success Management

Growth Marketing

• Analyze workflows, customer behavior, and fund performance to identify growth opportunities
• Design and execute A/B tests and pilots across marketing, onboarding, and advisor engagement
• Write Python or R scripts, build reporting pipelines, and automate insights
• Utilize AI to develop predictive models, drive idea generation, and support asset growth
• Collaborate with CRO, client success, and marketing to implement high-impact ideas
• Define and track KPIs, monitor progress, and iterate to improve outcomes
• Create dashboards, data products, or lightweight internal tools to enable growth
• Own the process end-to-end for experiments and growth initiatives

Assistant Vice President, Quantitative Growth

• Ensure that daily trading operations run smoothly, including support for derivative and cross-asset trading, managing collateral, and cash management activities
• Ensure efficient and timely securities clearing, settlement, and reconciliation processes
• Monitor trading workflows and enhance operational efficiency to minimize risk and errors
• Ensure all trades are accurately recorded in relevant systems and that all discrepancies are promptly addressed
• Collaborate with traders, portfolio managers, and back-office teams to ensure alignment in trading strategies and processes
• Conduct regular reviews of trading systems, processes, and procedures to ensure compliance with internal policies and regulatory requirements
• Manage cash flows and liquidity requirements to support trading activities
• Develop and implement best practices for accounting, reporting, and reconciliation of trading activities
• Analyze trade data and prepare reports to inform decision-making and optimize trade performance
• Maintain up-to-date knowledge of market regulations, trading technologies, and financial products
• Participate in the development and maintenance of trading team procedures documentation
• Partner on technology solutions, maintain accurate documentation, and contribute to projects that optimize efficiency and mitigate risks

Assistant Vice President, Middle Office Operations

• Serve as the senior point of contact for authorized participants (APs), market makers (MMs), exchanges, and broker-dealers to optimize ETF market quality.
• Lead capital markets strategy for new ETF launches, aligning trading and liquidity objectives with product and distribution goals.
• Represent Tidal in industry forums, regulatory discussions, and capital markets initiatives.
• Oversee daily ETF trading activity, creation/redemption processes, and NAV/trading price alignment, improving spreads, volumes, and premiums/discounts.
• Develop and implement strategies to enhance liquidity and efficiency in primary and secondary markets.
• Support derivatives risk oversight in compliance with SEC Rule 18f-4, including VaR calculations, stress testing, leverage monitoring, and back testing.
• Oversee derivatives trade execution, confirmation, collateral management, and counterparty risk monitoring.
• Ensure adherence to ETF, derivatives, and capital markets regulations; act as a key contact for audits and regulatory inquiries.
• Direct development of capital markets reporting, analytics, and performance dashboards; identify system enhancements to strengthen data integrity and operational controls.
• Leverage advanced financial modeling and risk analytics to inform trading strategies and market-making relationships.