Desktop Support Analyst
Estes Forwarding Worldwide
VoIP
IT Support Technician
Tiburcio Vásquez Health Center, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $28 - $31 per hour
Job Level
Junior
Tech Stack
TCP/IPVoIP
About the role
- Act as the first point of contact for IT assistance via phone, email, ticketing system, or in person.
- Diagnose and resolve issues with desktops, laptops, printers, mobile devices, VoIP phones, and other clinic technology.
- Support access to organizational systems, including OCHIN, with password resets and application troubleshooting.
- Install, update, and maintain hardware and software in compliance with policies and HIPAA regulations.
- Document support tickets, resolutions, and follow-ups accurately and coordinate with third-party vendors for escalated issues or repairs.
- Assist with IT setup during employee onboarding and offboarding, and configure and deploy IT equipment including laptops, desktops, iPads, and mobile devices.
- Track and maintain IT equipment inventory and order supplies as needed.
- Assist patients with MyChart enrollment, password resets, and portal navigation; provide in-person and remote guidance to encourage patient portal adoption.
- Monitor and address assigned OCHIN work queues and in-basket folders.
- Prepare and submit required data reports for grants and contracts via secure transfer protocols and verify data accuracy with subject matter experts.
- Manage phishing awareness software, send simulated phishing emails, and track completion of security training.
- Monitor organizational IT equipment needs and recommend prioritization to leadership.
- Perform other IT-related duties as assigned.
Requirements
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of one (1) year of help desk or technical support experience required.
- Experience in healthcare IT and familiarity with HIPAA compliance strongly preferred.
- Epic/OCHIN and MyChart experience highly desirable.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with both staff and patients of diverse backgrounds.
- Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Customer-service oriented with a friendly and approachable demeanor.
- Ability to travel to multiple locations as designated by supervisor.
- Bilingual in Spanish preferred.
