Clinical Operations Manager, RN
Tia
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $110,000 - $135,000 per year
About the role
- Provide operational leadership to Tia’s RN team - partnering with the current RN associate manager + clinical leads to ensure consistent, high-quality and scalable clinical practice aligned with Tia’s standards, protocols, and regulatory requirements. You will define the processes, systems and pathways to drive predictable outcomes for the RN org and other clinical operational projects and initiatives.
- Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's.
- Develop and implement scalable onboarding, training and ongoing competency programs for Tia’s RN function
- Develop and implement operational plans that scale RN functions, improve throughput, and enhance patient/provider experiences. Drive appropriate standardization to achieve results
- Identify key metrics and implement dashboards to monitor clinical performance, quality, utilization, and operational efficiency.
- Facilitate RN workflows, develop SOPs, and monitor performance
- Monitor operational and quality dashboards and queue performance; identify trends and implement process improvements.
- Build a culture of high ownership and high accountability through clear role design, outcomes and metrics
- Partner with cross-functional stakeholders (Product, Care Coordination, Clinical Care Delivery, etc) to integrate clinical operations with company goals.
- Lead QI initiatives as appropriate across the care delivery + operations org that support Tia’s goals. This may include leading root cause analyses of clinical processes and implementing improvement plans to ensure scalable high quality care.
- This is a player coach role where a small portion of your time will be spent delivering high quality asynchronous nursing care to Tia’s patients as necessary to understand workflows and support the RN team
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements
- Active, unrestricted RN license in CA, NY and AZ - or active licensure in at least CA or NY and willingness to obtain the other licenses
- 5+ years of clinical nursing experience with progressive operational or leadership responsibilities. This role requires proven operational experience managing RN, MA or care coordination teams ideally in a digital health start-up environment
- Proven track record managing clinical teams and operational workflows in ambulatory, telehealth, or comparable settings.
- Strong working knowledge of clinical quality frameworks, patient safety, and compliance standards.
- Excellent communicator with demonstrated ability to build cross-functional alignment.
Benefits
- Talented and collaborative team who will support and collaborate with you
- Competitive salary with a performance related bonus program
- Paid time off, paid sick leave, paid learning time off
- Comprehensive benefits package effective day one, including medical, dental & vision
- Medical malpractice coverage
- Reimbursed for state licenses and any relevant board certifications
- Complimentary subscriptions to educational tools such as UptoDate along with extensive internal educational resources and monthly clinical training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical nursingoperational leadershiponboarding programstraining programsprocess improvementclinical performance metricsSOP developmentquality improvement initiativesroot cause analysispatient care
Soft Skills
communicationcross-functional collaborationaccountabilityownershipleadershipproblem-solvingteam managementorganizational skillsadaptabilityrelationship building
Certifications
RN license in CARN license in NYRN license in AZ