Thyme Care

Care Partner

Thyme Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 per hour

About the role

  • engage Thyme Care members and navigate them through their cancer journey
  • spend most of your day reaching out to our members by phone, text, and email
  • identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources
  • assess the urgency of their need, determine the root cause and establish the appropriate next step
  • connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers
  • research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
  • execute member support using evidence-based assessments, prior experience, and problem-solving skills
  • serve as the primary point of contact throughout the member’s Thyme Care journey, collaborating closely with an interdisciplinary team of healthcare professionals
  • handle both inbound and outbound calls in a structured, high-volume environment

Requirements

  • At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
  • Success in a metrics-driven, feedback-oriented environment
  • Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)
  • Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
  • Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
  • Passionate, trustworthy, and empathetic when working with clients
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
  • Organized with confidential client material and appointment tracking
  • Flexible and adaptable in response to changing client and health care providers’ needs
Benefits
  • great medical, dental, and vision insurance plans
  • generous vacation policy for full-time employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
care coordinationhealthcare navigationnon-clinical case managementresource navigationcommunity health workevidence-based assessmentsproblem-solving
Soft Skills
building rapporttrustworthinessempathycommunicationinterpersonal skillsorganizationflexibilityadaptability