Chief of Staff – Care Delivery
Thyme Care
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $187,000 - $220,000 per year
Job Level
About the role
- Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes.
- Track and drive progress on the highest-priority initiatives across clinical operations.
- Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track.
- Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews.
- Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development.
- Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency.
- Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate.
- Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications.
- Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views.
- Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response.
- Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions.
- Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings.
- Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships.
- Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through.
Requirements
- MBA, preferred
- Clinical Background (RN, SW, NP, PT/OT), preferred
- 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
- Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate.
- Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required.
- Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives.
- Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty.
- High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels.
- Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through.
- Proficiency in performance management tools, operational dashboards, and/or project management frameworks.
Benefits
- We offer competitive compensation including salary, equity, and benefits.
- Health insurance
- Wellness programs
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem-solvingstructured executioncross-functional influenceanalytical thinkingdata synthesisperformance managementoperational dashboardsproject management frameworkscapacity planningfinancial performance monitoring
Soft Skills
written communicationverbal communicationorganizational intelligencetrust buildingmulti-threaded situation analysishigh-performance culture supportaccountabilityfollow-throughdecision-making under uncertaintyleadership support
Certifications
MBARNSWNPPTOT