Senior Manager, Member Operations
Thyme Care
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $140,250 - $165,000 per year
Job Level
About the role
- Own end-to-end operational execution for Thyme Care’s member-facing Care Team for partner-specific requirements across Thyme Care’s partners (including health plans and provider groups)
- Independently project-manage partner implementations and partner-specific operational initiatives from planning through execution and optimization within the Care Team, proactively identifying risks, dependencies, and gaps
- Improve project management structures, tools, and processes as needed to support scale
- Serve as the primary operational owner for Care Team workflows across internal cross-functional stakeholders to ensure care delivery aligns with contractual commitments and partner expectations
- Analyze partner-level operational Care Team metrics to assess performance, identify trends, and surface opportunities for improvement.
- Drive execution against any partner-specific data-driven improvement efforts using existing dashboards and creating new ones, as needed
- Own documentation of partner-specific workflows and requirements to enable consistent execution by the Care Team
- Ensure partner documentation is centralized, accurate, and scalable as workflows evolve
- Participate in external partner discussions alongside Account Managers to ensure seamless enablement of partner needs within Thyme Care’s operational infrastructure
- Translate partner requirements into Thyme Care workflows, clearly communicate and enable workflows for the Care Team
- Identify inefficiencies in partner-specific workflows, analyze root causes, and lead implementation of scalable operational improvements
- Continuously iterate on processes and structures to improve quality, efficiency, and ability to execute on specific partner requirements as Thyme Care grows
- Contribute to overall care delivery operations and scalability by identifying opportunities and resolving issues to standardize, refine, and improve processes (within and outside of partner-specific workflows)
- Operate as a hands-on leader and partner to cross-functional teams, fostering a culture of ownership, accountability, effective communication, and continuous improvement. Lead through influence and operational expertise.
Requirements
- 6-8+ years of relevant experience in healthcare or health-tech operations, implementation, and/or program/project management
- At least 2 years of relevant experience within a data analysis-heavy role
- Experience communicating directly with external partners or clients in support of account or relationship owners
- Experience meeting data needs through self-service within a business intelligence tool (nice to have: Looker experience specifically)
- Proven track record independently managing complex cross-functional projects end-to-end
- Strong organizational and project management skills; ability to juggle multiple priorities and operate autonomously in ambiguous environments
- Detail-oriented with a strong commitment to quality control
- Strong analytical skills with the ability to translate operational data into actionable improvements.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analysisoperational executionworkflow documentationprocess improvementperformance assessmentdata-driven decision makingquality controlcross-functional project managementhealthcare operations
Soft Skills
organizational skillscommunicationleadershipaccountabilityproblem-solvingattention to detailautonomyinfluencecontinuous improvementrelationship management