Thrivent

Customer Care Professional – Beneficiary Claim Support, Bilingual

Thrivent

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $25,000 - $52,000 per year

Job Level

Mid-LevelSenior

About the role

  • This role isn't on the other end of a complaint line, and escalated callers are rare.
  • You're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first 'Hello!' to problem resolution.
  • Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.
  • Build rapport with callers of diverse backgrounds to accurately assess situations and present potentially complex solutions.
  • Quickly navigate multiple systems while engaging callers with clear, concise, and positive language to gather relevant information.
  • Focus on quality and first-call resolution while minimizing processing time or after-call work.
  • Receive dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager.
  • Opportunity to become an expert in annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.
  • Starting at a competitive base salary of $25.00/hour ($52,000/year)
  • Up to 10 weeks of structured training and onboarding with mentoring
  • No scripts; internal helpline, coaching and mentoring, and comprehensive documentation
  • Career progression through monthly coaching, structured programs, and stretch opportunities

Requirements

  • Strong written and verbal communication skills in both English and Spanish required.
  • High school diploma or equivalent experience.
  • Post-Secondary education is preferred.
  • Experience navigating complex customer interactions from support through to resolution.
  • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
  • Internet speed: 30 mbps download/10 mbps upload required
  • Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection via ethernet to router/modem.
  • Ability to work: Training hours: 8:00 a.m.-4:30 p.m. (CST), Monday through Friday for training duration.
  • After Training: Work a full-time schedule between the hours of 9:30 a.m.- 6 p.m. (CST), Monday through Friday
  • Customer Service, Financial Services or Insurance experience preferred
  • Emotional resilience and comfort supporting individuals through complex situations
  • Skilled in Multisystem Navigation with demonstrated proficiency in navigating and utilizing multiple digital platforms simultaneously
  • Ability to thrive in a high-speed/high accuracy environment while maintaining call quality
  • Continuous Improvement Mindset and familiarity with Lean and Six Sigma methodologies