Thrive

Service Deployment Manager

Thrive

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

CloudCyber SecurityServiceNow

About the role

  • Build and maintain a positive team culture focused on enriching the client experience
  • Develop a deep understanding of the cloud-based services and products within the Thrive product catalog
  • Monitor and assign service deployment tasks to analysts
  • Assess and enhance the technical skills of engineers within the Cloud Deployment team through the development of engineering processes and standardizations
  • Actively manage assigned engineering tasks with the goal of improving time required to activate service
  • Effectively communicate with project managers and client technical and non-technical staff to explain deployment progress, statuses, requirements, etc.
  • Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO approval, overtime hour submittal, expense review/approval/submittal

Requirements

  • Minimum 1-2 years management experience
  • Ability to lead a team of analysts to help them grow and develop into engineers
  • Experience implementing managed services and information technology solutions
  • Strong management skills
  • Exceptional communication and organizational skills
  • Preferred: Experience using ServiceNow (or other project management software)
  • Preferred: Experience in ITIL methodology and change management processes
  • Willingness to improve team process and contribute to team and company initiatives