Thrive

Manager, M365 Implementation

Thrive

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityServiceNow

About the role

  • Manage a team of engineers focused on the implementation of Thrive projects and service offerings within the Microsoft 365 platform
  • Serve as an administrative escalation point and task assigner working closely with Thrive’s Project Management Organization (PMO)
  • Perform weekly 1-on-1 and team meetings with direct reports
  • Develop processes and procedures to drive team efficiency, client satisfaction and positive end user experience
  • Identify and sponsor opportunities to create fixed fee service offerings and refine project scopes attached to existing fixed fee offerings
  • Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO/Overtime/Expense review and approval
  • Assess and assign engineering tasks based on required technical expertise and client needs
  • Assess and enhance the technical skills of engineers
  • Effectively communicate with project managers and client technical and non-technical staff to inform on project progress, statuses, requirements
  • Monitor and approve engineer time sheets

Requirements

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • Experience leading a team of engineers
  • 4+ years experience in the Microsoft M365 platform, specifically: Exchange Online; Entra ID; Intune; SharePoint; Microsoft Teams
  • Enthusiastic, self-motivated individual with team-first attitude
  • Excellent written and oral communication skills
  • Experience implementing managed services and information technology solutions
  • Preferred: Experience using ServiceNow (or other project management software)
  • Preferred: Experience in ITIL methodology and change management processes
  • Willingness to improve team process and contribute to team and company initiatives