Fulfillment IT Specialist
Belden Inc.
Salary
💰 $75,000 - $90,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityJavaScriptServiceNow
About the role
- Support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA)
- Provide Tier 3 Help Desk and troubleshooting support to end users for IAM services (IdS, Prov, CSP, SSOi, SSOe, eSig, AMS, CAR)
- Identify, diagnose, and resolve help desk tickets escalated from Tier 2
- Collaborate with Tier 3 SMEs to resolve and document fixes
- Assist O&M team to liaison with application development teams and IAM partners during outages
- Develop help desk process documentation and knowledge artifacts
- Prepare, generate, and submit weekly Help Desk Reports
- Review end user and help desk training documentation released to ESD/Help Desk staff
- Maintain project, data center, and help desk documentation in SharePoint, JIRA, GitHub, and ServiceNow
- Maintain email distribution lists and send maintenance notifications for IAM SSOi, SSOe, and MPI Partners
- Provide general support to the VA Help Desk Lead including generating reports, maintaining content on SharePoint and ServiceNow, and planning training sessions
Requirements
- Bachelor's with 2 - 5 years (or commensurate experience), 8 years of additional relevant experience may be substituted for education
- Bachelor’s degree in business or technical discipline
- Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow
- Good communications, analytical, and writing skills
- Ability to work independently within a team-oriented environment
- Ability to obtain and maintain a Suitability/Public Trust clearance
