ThoughtFull - Employee Mental Wellbeing

Human Resources

• Be the first line of support for employees, acting as a point of contact for HR-related queries such as policies and benefits
• Support the end-to-end employment journey from pre-boarding to offboarding, including maintaining HR systems, organizing employee records, and assisting with HR reporting
• Provide day-to-day HR support and guidance to employees, ensuring adherence to HR policies, procedures, and local labor regulations
• Support the KL site lead in fostering a positive and engaging work environment for the KL team
• Assist in the implementation and rollout of people programs and initiatives
• Collaborate cross-functionally with Ops, Finance, and other departments to support people-related processes and projects

HR Operations Associate

Customer Success Manager

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives.
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.

Client Success Manager

Business Development Rep

• Own and scale the Enterprise sales and partnership (insurance/broker/TPA) pipeline, ensuring sufficient lead generation to meet quarterly and annual KPIs
• Manage the end-to-end sales process from lead generation, qualifying, negotiation to closing & contracting
• Develop strategic BD plans tailored to enterprise HR, Benefits, and Wellness segments across key markets
• Drive partner salesforce enablement across teams by providing assets, conducting trainings, ensuring regular asset refresh and collaborating with the Revenue team to progress opportunities.
• Constantly iterating to capture the ideal target persona company as we grow into new markets
• Partner cross-functionally with Marketing, Client Success, Product, Ops, and Clinical to optimize go-to-market approach and improve Sales strategy and process flow
• Leverage CRM tools (e.g., HubSpot, Pipedrive) to maintain pipeline hygiene, generate insights, and forecast performance

HR Operations Associate

Client Success Manager

Business Development Manager