Customer Success Manager
Extensiv
Job Level
Mid-LevelSenior
About the role
- Retain and grow existing account base and acquire new accounts within assigned geographic area
- Attain sales and renewal targets and quotas on a monthly basis
- Conduct thorough needs analysis within accounts and tailor client presentations
- Demonstrate the use of Auditing products to customers and articulate proposals through ROI justification
- Obtain and provide territory information regarding market intelligence and penetration
- Confer with and assist in customer-related issues to maintain good customer relations
- Complete weekly sales performance reports and complete all CRM reporting in a timely and accurate manner
- Drive strategic initiatives supported by assigned account team (Sales Development Representative, Account Development Representative, Solutions Consultants)
- Leverage sales automation tools and data insights to engage prospects and expedite sales cycles
Requirements
- Minimum 3 years' successful sales experience
- High School diploma or equivalent required; Bachelor’s degree preferred
- Software as a Service Sales (SaaS) experience a plus
- Strong prospecting and closing skills
- Strong time management and organization skills
- Excellent communication & presentation skills
- Highly proficient in MS Office suite
- Experience utilizing a CRM (such as Salesforce preferred)
- Overall technical aptitude
- Continuous learner, flexible and open-minded, positive attitude
- Collaborative, team player
- High level of integrity and understanding of sales ethics
