Thiru GmbH

Ecommerce

• You will be responsible for independently planning, coordinating and evaluating the success of the entire customer support across our channels (Amazon, Otto and email).
• Develop and implement new support strategies — from response workflows and escalation processes to self-service content and reply templates.
• Act as a key liaison and maintain regular communication with online channels, sales and the content team.
• Monitor competitors — how other brands respond to customer inquiries, reviews and complaints, and what we can learn from them.
• Continuously optimize customer-facing content (FAQs, product descriptions, email templates) in close collaboration with the content team to proactively reduce inquiries and improve service quality.
• Conduct independent service audits — response times, tone, solution quality and customer satisfaction across all three channels.
• Perform trend and opportunity analyses based on customer feedback, reviews and ticket data, deriving concrete improvements for product, content and processes.
• Support monitoring and reporting of relevant support KPIs (response and resolution times, CSAT, review ratings, repeat rate).

E‑Commerce Customer Support Manager, Mini‑Job Basis (m/f/d)

• Independently plan, coordinate and evaluate the success of customer support
• Develop and implement new support strategies
• Monitor competitors
• Optimize customer-facing content
• Conduct service audits
• Perform trend and potential analyses based on customer feedback
• Support monitoring and reporting of relevant support KPIs

E-Commerce Customer Support Manager, Part-time (Minijob)

• Independent planning, coordination, and performance evaluation of all Amazon marketing activities
• Development and implementation of new PPC strategies
• Key interface and regular coordination with online channels, sales, and the content team
• Competitor monitoring
• Ongoing content optimizations in close collaboration with our content team to increase visibility
• Conduct independent audits
• Conduct trend and potential analyses
• Support monitoring and reporting of KPIs

Junior E‑Commerce Marketing Manager – Mini‑job (part-time)

• You will be responsible for independently planning, coordinating, and evaluating the success of all Amazon marketing activities
• Developing and implementing new PPC strategies
• Acting as a key interface and maintaining regular communication with online channels, sales, and the content team
• Monitoring competitors
• Ongoing content optimizations in close collaboration with our content team to increase visibility
• Conducting audits independently
• Performing trend and potential analyses
• Supporting the monitoring and reporting of KPIs

E‑Commerce Customer Support Manager, Mini‑Job Basis (m/f/d)

E-Commerce Customer Support Manager, Part-time (Minijob)

Junior E‑Commerce Marketing Manager – Mini‑job (part-time)

E-Commerce Support Marketing Manager – Part-time (Minijob)