Thinkahead Consultant Psychologist Pty Ltd

Consultant

• Lead the architecture, design, and deployment of VMware Cloud Foundation (VCF) solutions across all pillars of the VCF platform; vSAN, NSX, Operations, Automation, and VKS (VCF v9.0+ experience required).
• Oversee architecture, deployment, and configuration of the VCF Fleet, vSphere, vCenter, vSAN, NSX, Operations (Network, Logs), Automation, and VKS within VCF environments.
• Work with customers to define business and technical requirements for VCF-based private and hybrid cloud solutions.
• Architecture, design, and implement global, multi-site, enterprise architectures, workload mobility, and disaster recovery strategies.
• Primary Architectural Lead for technical discussions, workshops, and knowledge transfer sessions for clients and internal teams.
• Integrate VCF with third-party platforms such as storage, networking, and security solutions.
• Develop and deliver technical documentation, design documents, and best practices for VCF deployments.
• Mentor junior technical consultants and provide guidance on troubleshooting and optimization.
• Participate in pre-sales engagements, helping scope and position VCF solutions for clients.
• Ensure adherence to industry standards, security policies, and compliance requirements.

Principal Technical Consultant – VCF

Administration

• Manage the day-to-day administration of NetSuite. This includes roles and permissions, managing reporting and Saved Searches, and maintaining system controls to support our financial and operational processes.
• Design, build and maintain customizations for our financial and operational modules. Create and manage workflow and SuiteScripts (JavaScript) to assist in automating and streamlining processes. Configure and maintain workflows, custom fields, custom records, scripted logic, and saved searches to support business processes.
• Serve as the primary point of contact for Support tickets coming in as they relate to NetSuite and other ancillary systems. Provide user training, how-to documentation, and best practices to increase NetSuite adoption and self-service.
• Develop and maintain detailed process documentation, including business workflows, system configurations, and user guides.
• Be a key resource in our financial month close process to help assist and troubleshoot processes within our NetSuite environment.
• Design, build and maintain integrations between NetSuite and other ancillary systems. Troubleshoot and resolve any integration errors in a timely manner to ensure data integrity.

Netsuite Administrator

Account Manager

• Establish partnerships with our vendors and OEMs for API driven data access
• Own the strategy and execution for integrations that connect AHEAD to vendors, partners, and third-party data sources
• Lead and develop a geographically distributed team of developers and automation engineers
• Oversee the design and maintenance of automation workflows in n8n
• Guide the development and deployment of AI agents that clean, validate, and transform external data
• Partner with the Application Development and Foundry Development teams to ensure seamless data ingestion
• Establish standards for integration reliability, monitoring, error handling, and data quality
• Manage team capacity and prioritization across multiple concurrent integration projects
• Conduct regular 1:1s, provide feedback, and invest in the growth of your team members
• Participate in hiring efforts to grow the team as integration demands expand
• Communicate status, risks, and dependencies to stakeholders across the business
• Continuously evaluate and improve the tools, patterns, and processes the team uses

Senior Manager, Digital Partnerships – Integrations

Artificial Intelligence

• Build on the Enterprise GPT Platform
• Design and ship low-code/no-code agents and multi-step workflows for real “jobs to be done.”
• Use our platform’s Agent Builder, actions, MCP tools, and adjacent automation (e.g., n8n, Power Automate, Zapier/Make).
• Connect the Enterprise GPT Platform to systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs.
• Orchestrate the platform with external AI tools, services, and models to build a unified, high-impact AI ecosystem for AHEAD.
• Design and implement MCP (Model Context Protocol) servers and integrations that extend platform capabilities and enable richer, context-aware AI experiences.
• Implement custom services and integrations (REST APIs, webhooks) when low-code isn’t enough.
• Ensure solutions are secure, reliable, observable, and compliant in hybrid/SaaS environments.
• Proactively surface pain points across AHEAD’s business units and translate them into AI-powered solution opportunities.
• Partner with stakeholders to prioritize high-impact use cases and build scalable, repeatable solutions — not one-offs.
• Measure and communicate the business value of solutions delivered (time saved, errors reduced, adoption rates).
• Embed with business teams, run discovery, and turn fuzzy asks into clear problem statements and MVPs.
• Manage executive and senior stakeholder engagement: expectations, demos, decisions, and adoption.
• Rapidly prototype, validate with real users, and harden MVPs into scalable, production solutions.
• Apply production LLM practices: prompt and agent design, guardrails, and evaluation.
• Instrument usage, reliability, and token/credit consumption at the agent and team level.
• Use data to improve quality and reduce unnecessary spend (context scoping, summarization, caching, model choice).
• Identify gaps in platform governance and proactively design guardrails, standards, and controls that reduce business risk and enable safe scaling.
• Build governance into solutions from the start — not as an afterthought — including access controls, usage policies, auditability, and content safety.
• Define and maintain promotion standards (naming, ownership, documentation, risk classification) that keep the platform manageable as it grows.
• Manage solution lifecycle end-to-end: intake → build → test → promote → iterate → retire as needed.
• Partner with Security, Legal, and Compliance stakeholders to ensure platform practices meet enterprise risk requirements.

AI Practitioner, Forward Deployed Engineer

• Ability to communicate effectively across teams, and build positive relationships
• Demonstrate ability to work on teams, collaborate on projects, and contribute to the overall successful delivery of projects
• Demonstrate drive and proactiveness to get things done, be solutions–oriented, and enjoy solving complex problems
• Demonstrate resourcefulness, curiosity, creativity, courage, critical thinking, and a desire to use technology to search for new and innovative solutions to problems
• Exercise sound reasoning, ingenuity, and inclusive perspectives to analyze issues, solve problems and make recommendations
• Ability to execute, manage competing priorities, and deliver to deadlines

Technical Consultant

Cloud Engineer

Associate Cloud Engineer

Project Manager

• Plan and coordinate all aspects of technical projects from initiation through delivery.
• Help ensure service delivery success and customer satisfaction through effective project management.
• Help manage incidents and communication to various clients.
• Work closely with Senior Project Managers and Program Managers on project tasks and provide project status updates regularly.
• Utilize Ahead systems and various management tools to maintain updated project information.
• Assist in developing Project Change Requests (PCR’s) and customer presentations.
• Develop customer relationships and aids in identifying additional sales opportunities.
• Identify and execute on opportunities and efforts to ensure customer success.
• Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
• Develop and distribute project status reports to internal management and client project teams.
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities.
• Must pursue professional self-development opportunities on a regular basis.

Associate Project Manager

Data Engineer

Associate Data Engineer

Associate Consultant

• A Data Engineer should be able to design, build, operationalize, secure, and monitor data processing systems
• Create robust and automated pipelines to ingest and process structured and unstructured data from various source systems into analytical platforms using batch and streaming mechanisms leveraging cloud native toolset
• Implement custom applications using tools such as Kinesis, Lambda and other cloud native tools as required to address streaming use cases
• Engineers and supports data structures including but not limited to SQL and NoSQL databases
• Engineers and maintain ELT processes for loading data lake (Snowflake, Cloud Storage, Hadoop)
• Engineers API’s for returning data from these structures to the Enterprise Applications
• Leverages the right tools for the right job to deliver testable, maintainable, and modern data solutions
• Respond to customer/team inquiries and assist in troubleshooting and resolving challenges
• Works with other scrum team members to estimate and deliver work inside of a sprint
• Research data questions, identifies root causes, and interacts closely with business users and technical resources

Senior Technical Consultant – Data & Analytics

Engineer

• Manage and support endpoint devices, with a primary emphasis on Windows endpoints via SCCM and Microsoft Intune, as well as Chromebooks and Apple devices (via JAMF).
• Troubleshoot and resolve endpoint-related issues to ensure optimal performance and minimal downtime.
• Provide Tier 3 support for endpoint-related incidents and service requests.
• Administer and optimize Microsoft SCCM/MECM and Microsoft Intune and/or Tanium for device provisioning, configuration management, software deployment, and compliance enforcement.
• Administer JAMF to support Apple device management, including policy enforcement, updates, and application deployments.
• Manage Windows endpoint configurations using Group Policy, SCCM, Intune, and related endpoint management tools.
• Develop and execute patching strategies for all endpoint devices, with a strong focus on Windows patching through SCCM/MECM and Intune.
• Coordinate patch testing, deployment, and validation to ensure security compliance while minimizing user impact.
• Monitor patch compliance and remediation status, addressing failures or discrepancies promptly.
• Manage and support Chromebooks, including policy enforcement, system updates, and troubleshooting.
• Ensure endpoint devices comply with organizational security policies and standards.
• Support vulnerability assessment and remediation activities, particularly for Windows endpoints managed via SCCM/MECM and Intune.
• Identify opportunities to automate and optimize endpoint management processes, especially within SCCM/MECM and Intune workflows.
• Maintain detailed documentation of endpoint configurations, processes, and troubleshooting procedures.
• Work closely with IT support, cybersecurity, and infrastructure teams to align endpoint strategies with organizational goals.

Endpoint Engineer

• Lead and manage end-to-end VCF projects, from initiation to closure.
• Collaborate with AHEAD account teams and pre-sales specialists to evaluate client priorities and initiatives in order to formulate project plan and activity backlog.
• Ensure service delivery success and customer satisfaction through effective project management.
• Develop, define, and execute project plans and/or agile boards.
• Identify and validate resources needed to ensure project success; liaise with sub-contracting team if needed.
• Coordinate activities and tasks among internal stakeholders including project team members, OA, Resource Management, Delivery Leadership, and more.
• Manage project risks, issues, and overall progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
• Serve as liaison between technical and non-technical teams to ensure all project requirements are met.
• Help identify process gaps or areas for improvement.
• Utilize tools such as SalesForce, SmartSheet, and Jira.
• Develop customer relationships and aids in identifying additional sales opportunities.

Project Manager – Modern Data Center

Full-stack Engineer

• Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
• Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
• Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
• Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
• Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
• Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
• Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
• Author detailed post-mortem reports and implement preventive measures to reduce recurrence
• Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
• Provide technical guidance and mentorship to mid-level support engineers
• Participate in a structured on-call rotation with premium compensation.