Senior Director, Managed Security Services – Solutions Delivery

Thinkahead Consultant Psychologist Pty Ltd

Senior Director leading Managed Security Services and Solutions Delivery. Overseeing IT management and operations while fostering a culture of inclusion and diversity.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $350,000 - $400,000 per yearWebsite

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Hard Skills

Incident ManagementSecurity Event MonitoringThreat ManagementThreat ModelingSecurity Device ManagementVulnerability ManagementReport PreparationDashboard CreationRisk ManagementProcess Improvement

Soft Skills

CommunicationLeadershipInterpersonal SkillsAnalytical SkillsProblem SolvingTeam DevelopmentStakeholder ManagementCustomer RelationsResource ManagementHigh Pressure Situations

Tools & Technologies

SIEMElasticAlienVaultEDRSophosCrowdstrikeTenableRapid7QualysOperating Systems

Certifications & Qualifications

CISSPCCSPGDATGCIAGNFA

Industry Keywords

Security Operations CenterService Level AgreementsCyber-attacksThreat VectorsManaged Security ServicesMulti-customer EnvironmentProcess AdherenceOperational ObjectivesSecurity FrameworkIncident Response

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Key member of the Leadership team.
Manage a team of support administrators, engineers and/or technical leads within the Security Operations Center
Develop service management strategies and identifying staff, tools, and specialized support to ensure processes are providing maximum efficiency.
Primarily responsible for security event monitoring, management, and response
Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
Ensure compliance to Service Level Agreements and Objectives, process adherence and process improvisation to achieve operational objectives
Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs
Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center
Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
Responsible for integration of standard and non-standard logs in SIEM
Creation of reports, dashboards, metrics for managed security operations and presents to leadership team
Coordination with stakeholders, build and maintain positive working relationships with them
Responsible for team development including product training, threat analysis, managed security services and soft (people) skills
Creation of career path framework from Tier 1 to Tier 3 and beyond.
Support the managed security specialist sales team with customer relations
Maintenance of regular cadence with customers to ensure satisfaction and continued service development.
Travel 20%

Requirements

What you’ll need

Bachelor’s degree or equivalent experience.
5+ years’ experience in IT Management or Operations Management in a multi-customer environment.
High level of oral and written communication skills in order to communicate effectively with colleagues and stakeholders.
Proficient in Incident Management and Response
Experience in security device management including SIEM (Elastic and AlienVault), EDR (Sophos, Crowdstrike, Elastic), Vulnerability Management (Tenable, Rapid7, Qualys) and other security toolsets
In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
Experience in threat management
Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
Knowledge of applications, databases, middleware to address security threats against the same.
Proficient in preparation of reports, dashboards and documentation
Excellent communication and leadership skills
Experience in performing vendor management
Ability to handle high pressure situations with key stakeholders
Good Analytical skills, Problem solving and Interpersonal skills
Track record of strong leadership
Desired Educational and Certification Qualifications: CISSP, CCSP, GDAT, GCIA, GNFA

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.