Operations Center Manager – NOC Manager

Thinkahead Consultant Psychologist Pty Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Gurugram • India

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudDNSFirewallsITSMLinuxPythonServiceNowSplunkTCP/IPVMware

About the role

  • Manage the daily activities of the Operations Center (NOC), ensuring 24/7 coverage and rapid response to alerts.
  • Lead, mentor, and train a team of System Administrators and L1/L2 Support Engineers.
  • Manage shift schedules, handovers, and on-call rotations to ensure zero coverage gaps.
  • Oversee the health of the entire IT estate: Servers (Windows/Linux), Networks (LAN/WAN), Cloud (AWS/Azure), and Virtualization (VMware/Hyper-V).
  • Administer and tune monitoring platforms (e.g., SolarWinds, Nagios, Datadog, Zabbix, Logic Monitor, Elastic, Splunk etc).
  • Refine alert thresholds to reduce "alert fatigue" and ensure the team focuses on actionable signals.
  • Design and maintain real-time dashboards for leadership, visualizing uptime, latency, and system health.
  • Generate weekly/monthly operational reports (uptime, MTTR, ticket volume).
  • Ensure patching schedules are executed on time and compliant with security policies.

Requirements

  • 12+ years of experience in IT Operations, Infrastructure Support, or NOC environments.
  • 2+ years of experience in a leadership or team lead role.
  • Deep understanding of the ITIL Framework (Certification is highly preferred).
  • Hands-on experience with Monitoring Tools: Proficiency in configuring and managing tools like Logic Monitor, Elastic, SolarWinds, PRTG, Nagios, Datadog, or New Relic.
  • Solid technical background in Server Administration (Windows/Linux) and basic Networking concepts (DNS, TCP/IP, Firewalls).
  • Crisis Management: Ability to stay calm and decisive during high-pressure outages.
  • Communication: capable of translating complex technical issues into clear business updates for executives.
  • Analytical Thinking: A data-driven approach to identifying trends and inefficiencies.
  • ITIL v3 or v4 Foundation/Intermediate Certification.
  • Experience with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy etc.
  • Basic scripting skills (PowerShell, Bash, or Python) for automation.
  • Experience in a Hybrid Cloud environment (On-prem + Azure/AWS).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Server AdministrationWindowsLinuxNetworkingDNSTCP/IPFirewallsMonitoring ToolsScriptingHybrid Cloud
Soft Skills
Crisis ManagementCommunicationAnalytical ThinkingLeadershipMentoringTrainingTeam ManagementDecision MakingProblem SolvingData-driven Approach
Certifications
ITIL v3 FoundationITIL v4 FoundationITIL Intermediate