Presales Solutions Architect – Observability

Thinkahead Consultant Psychologist Pty Ltd

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

AnsibleCloudElasticSearchGrafanaLogstashServiceNowSplunkTerraform

About the role

  • Partnering with our sales team in client meetings
  • Drive innovative business solutions and digital transformation with our customers
  • Consult with customers and prospects to understand their needs and pain-points and drive solutions based on the AHEAD portfolio of products and services
  • Architect solutions both independently and collaboratively
  • Demonstrate live to customers and prospects the features and functionality of recommended solutions
  • Conduct business process and/or technical workshops that may include enablement sessions.
  • Interact with the AHEAD community as a thought leader on solutioning products
  • Providing technical expertise on streaming big data architectures, log indexing and analytics, SIEM, APM/Observability
  • Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
  • Thrive in a fast-paced growing company
  • Develop documentation, pricing, and statements of work for customers
  • Learn other portfolio technologies, from a high level, that may enhance the customer’s experience
  • Obtain and maintain certifications for the different product lines available, as related to this position
  • Evaluate product placement as it compares to other products in this vertical
  • Develop and maintain an up-to-date demo lab with defined integrations
  • Create enabling content and opinionated guidance on solutions for both clients and internal stakeholders, including sales and marketing staff.

Requirements

  • 2+ years technical experience with full stack Observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, Elastic and similar
  • 3+ Infrastructure specific change management, configuration and monitoring solutions, such as Logic Monitor, SolarWinds, Nagios, etc
  • 2+ years technical experience with log management solutions as a stand along capability/product or part of a suite of tools, such as Splunk Enterprise, Splunk Cloud, Sumo Logic, ElasticSearch/Logstash/Kibana, Dynatrace, Datadog, Loki/Grafana, etc.
  • 5+ years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development.
  • Enterprise experience with Cloud Infrastructure, networking and system administration, automation and advanced configuration management, including tools such as Terraform, Ansible, and vendor specific control planes
  • 2+ years of technical experience with telemetry collection agents/techniques, and telemetry pipeline tools like Cribl, Dynatrace OpenPipeline, Datadog Vector, Grepr, etc.
  • Experience in architecture leadership that brings together and integrates solutions across multiple vendors
  • Ability to evaluate new technologies and provide internal training
  • Ability to understand customer needs, define requirements, and design solutions
  • Ability to develop and present architectural recommendations and implementation/ assessment services
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Extensive experience with Visio and PowerPoint
  • Strong technical aptitude
  • Provide technical leadership assuring quality, maximizing team output
  • Self-motivated
  • Experience with event management systems like ServiceNow Event Management, Big Panda, PagerDuty AIOps is a plus
  • Experience with Incident, Problem and Change Management, Asset/Portfolio Management, CMDB tools and processes is a plus
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
full stack Observabilitylog management solutionsCloud Infrastructurenetworkingsystem administrationautomationconfiguration managementtelemetry collection agentsarchitecture leadershiptechnical solutions consulting
Soft Skills
excellent written communicationexcellent verbal communicationpresentation skillstechnical leadershipself-motivatedcustomer needs understandingrequirements definitionsolution designteam output maximizationinternal training