Think Company

Content Writer

• Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue
• Design conversational flows that guide users through multi-step interactions across AI systems and digital channels
• Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows
• Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent
• Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions
• Map dialogue paths and recovery strategies to help users navigate complex systems successfully
• Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience

Conversational UX Writer

Designer

• Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies
• Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants
• Ensure research engagements are high-quality, client-centered, and aligned with business outcomes
• Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes
• Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities
• Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency
• Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact.

Conversational UX Writer

Design Research Manager