Think Company

Project Manager

• Lead and coordinate UX discovery and delivery workstreams to accelerate the success of cross-functional initiatives
• Partner with UX and business leaders to define priorities, establish clear goals, and drive alignment across teams
• Facilitate UX initiation, planning, implementation, and closure activities—helping teams plan quarterly work, set sprint goals, and manage UX epics and tickets
• Develop and maintain an integrated UX dependency map to communicate outcomes, timing, and resource risks, providing proactive mitigation strategies
• Monitor and report on UX workstream progress, ensuring transparency around milestones, risks, and resource allocation
• Partner with leadership to integrate UX and CX metrics that measure the impact and effectiveness of design initiatives
• Create quarterly communications and reports to highlight UX and CX impact across the organization
• Develop consolidated views of UX priorities through workflow and reporting tools to inform trade-offs and resource planning
• Assess UX capacity using team and JIRA data, providing recommendations for resource optimization and scalability
• Explore and implement innovative methods to accelerate client outcomes, including lean approaches, AI-assisted workflows, and process improvements
• Contribute to the growth and maturity of the Project Management discipline by documenting and sharing best practices, templates, and standards.

Senior UX Project Manager

Product Designer

• Design and deliver complex user flows, wireframes, prototypes, and UI components that create cohesive, accessible, and impactful experiences across digital platforms while applying established brand standards and guidelines
• Develop user experience and interface architecture strategies that support scalable design and product growth
• Lead cross-family and multi-stream design initiatives that align UX goals with business and marketing objectives
• Partner with cross-functional teams—including product management, engineering, and analytics—to define priorities, scope features, and translate insights into actionable design solutions
• Collaborate with research and data teams to incorporate qualitative and quantitative findings into the design process, ensuring solutions are grounded in user evidence
• Use experimentation, usability testing, and data analysis to inform design direction, validate design decisions, and improve product performance
• Analyze market trends, OKRs, competitive analyses, and user behavior to identify opportunities for innovation and differentiation
• Advocate for user-centered design principles that evolve alongside business goals and emerging technologies
• Contribute to the continuous improvement of UX processes, standards, and best practices across teams
• Mentor and support junior designers by providing guidance, feedback, and training in UX methodologies and execution
• Develop and maintain strong professional relationships across departments to promote collaboration and elevate the role of UX in decision-making and strategy.

Senior Product Designer

Technical Writer

• Serve as an embedded contributor within a cross-functional design system team, responsible for authoring, curating, and maintaining documentation across the client design system
• Collaborate closely with designers, engineers, and content strategists to write and structure documentation that supports both design and development workflows
• Develop templates, style guidance, and documentation frameworks to ensure consistency and scalability across product teams
• Write and refine clear, concise, and technically accurate content—including interface copy, component usage guidelines, accessibility standards, and editorial best practices
• Audit and improve existing documentation to enhance inclusivity, accuracy, and overall user experience
• Contribute to the ongoing evolution of brand voice, tone, and content standards within the design system
• Conduct editorial reviews to maintain high standards of grammar, clarity, and structure
• Participate in agile ceremonies, design critiques, and collaborative workshops to understand user needs and gather feedback on documentation effectiveness
• Support continuous improvement of documentation processes, ensuring content remains relevant, current, and aligned with evolving design system goals

UX Technical Writer

• Design and deliver complex user flows, wireframes, prototypes, and UI components that create cohesive, accessible, and impactful experiences across digital platforms while applying established brand standards and guidelines
• Develop user experience and interface architecture strategies that support scalable design and product growth
• Lead cross-family and multi-stream design initiatives that align UX goals with business and marketing objectives
• Partner with cross-functional teams—including product management, engineering, and analytics—to define priorities, scope features, and translate insights into actionable design solutions
• Collaborate with research and data teams to incorporate qualitative and quantitative findings into the design process, ensuring solutions are grounded in user evidence
• Use experimentation, usability testing, and data analysis to inform design direction, validate design decisions, and improve product performance
• Analyze market trends, OKRs, competitive analyses, and user behavior to identify opportunities for innovation and differentiation
• Advocate for user-centered design principles that evolve alongside business goals and emerging technologies
• Contribute to the continuous improvement of UX processes, standards, and best practices across teams
• Mentor and support junior designers by providing guidance, feedback, and training in UX methodologies and execution
• Develop and maintain strong professional relationships across departments to promote collaboration and elevate the role of UX in decision-making and strategy

• Serve on project teams by leading the creation of UX deliverables, leading Think Sessions, and overseeing other design activities
• Build and maintain positive relationships with clients
• Strategize and lead competitive and market research efforts
• Lead and participate in creative brainstorming sessions with clients and internal project teams
• Clearly and effectively present ideas, research findings, sketches, and other deliverables to clients
• Design solutions that incorporate current best practices in usability, interaction design, accessibility, and customer service systems
• Construct compelling narratives for product owner presentations that showcase new products and features
• Collaborate with client designers, stakeholders, and developers to build consensus and support
• Create deliverables from scratch, including sketches, wireframes, workflow diagrams, requirements documentation, user research, usability testing scripts, and discussion guides
• Conduct needs analyses by synthesizing client discussions, system assessments, user data, and market research
• Lead UX research and usability testing sessions
• Direct the team's effort and track their progress through tools such as Kanban-style boards, ticketing systems, etc.
• Stay up-to-date on current best practices, trends, and technologies in user experience design
• Operate within Eastern Standard Time Zone business hours and potentially travel as-needed for client needs

Design Lead

Manager

• Live our Core Values and encourage others to do the same
• Manage, coach, and mentor a team of up to 10 Product Owners and Product Managers, supporting their career growth, skill development, and performance
• Conduct regular performance management duties: performance reviews, career pathing, goal setting, and performance improvement issue escalation
• Provide resources to continuously support team knowledge building and development
• Foster community, belonging, and collaboration across the Product discipline and PMO
• Participate in departmental recruiting, hiring, and onboarding activities
• Work with other PMO leadership and project team leaders to ensure projects are appropriately staffed to leverage our team’s bandwidth and skillset
• Define and evolve the standards, practices, and frameworks for the Product discipline
• Nurture and elevate the Product client offering, building repeatable approaches, playbooks, and templates, and advocating for the value of Product roles within business development activities
• Ensure alignment with industry best practices while introducing innovative methods for continued client value
• Encourage adoption of AI-enabled approaches to improve efficiency, quality, and insights where appropriate
• Serve as a senior-level advisor to project teams and to clients, providing meaningful guidance and mentorship on deliverables and helping to navigate challenges
• Identify project pain paints; advise and work with the team to identify solutions
• Contribute to internal strategic initiatives within the PMO and across wider company leadership

Senior UX Project Manager

Senior Product Designer

UX Technical Writer

Senior Product Designer

Senior UX Project Manager

Design Lead

Manager, Product Practice