Think Company

Product Designer

• Serve on project teams by leading the creation of UX deliverables, leading Think Sessions, and overseeing other design activities
• Build and maintain positive relationships with clients
• Strategize and lead competitive and market research efforts
• Lead and participate in creative brainstorming sessions with clients and internal project teams
• Clearly and effectively present ideas, research findings, sketches, and other deliverables to clients
• Design solutions that incorporate current best practices in usability, interaction design, accessibility, and customer service systems
• Construct compelling narratives for product owner presentations that showcase new products and features
• Collaborate with client designers, stakeholders, and developers to build consensus and support
• Create deliverables from scratch, including sketches, wireframes, workflow diagrams, requirements documentation, user research, usability testing scripts, and discussion guides
• Conduct needs analyses by synthesizing client discussions, system assessments, user data, and market research
• Lead UX research and usability testing sessions
• Direct the team's effort and track their progress through tools such as Kanban-style boards, ticketing systems, etc.
• Stay up-to-date on current best practices, trends, and technologies in user experience design
• Operate within Eastern Standard Time Zone business hours and potentially travel as-needed for client needs

Design Lead

Manager

• Live our Core Values and encourage others to do the same
• Manage, coach, and mentor a team of up to 10 Product Owners and Product Managers, supporting their career growth, skill development, and performance
• Conduct regular performance management duties: performance reviews, career pathing, goal setting, and performance improvement issue escalation
• Provide resources to continuously support team knowledge building and development
• Foster community, belonging, and collaboration across the Product discipline and PMO
• Participate in departmental recruiting, hiring, and onboarding activities
• Work with other PMO leadership and project team leaders to ensure projects are appropriately staffed to leverage our team’s bandwidth and skillset
• Define and evolve the standards, practices, and frameworks for the Product discipline
• Nurture and elevate the Product client offering, building repeatable approaches, playbooks, and templates, and advocating for the value of Product roles within business development activities
• Ensure alignment with industry best practices while introducing innovative methods for continued client value
• Encourage adoption of AI-enabled approaches to improve efficiency, quality, and insights where appropriate
• Serve as a senior-level advisor to project teams and to clients, providing meaningful guidance and mentorship on deliverables and helping to navigate challenges
• Identify project pain paints; advise and work with the team to identify solutions
• Contribute to internal strategic initiatives within the PMO and across wider company leadership

Design Lead

Manager, Product Practice