Conversational UX Writer
Think Company
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $72,000 - $100,000 per year
Job Level
About the role
- Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue
- Design conversational flows that guide users through multi-step interactions across AI systems and digital channels
- Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows
- Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent
- Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions
- Map dialogue paths and recovery strategies to help users navigate complex systems successfully
- Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience
Requirements
- Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems
- Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts
- Strong UX writing or product content background with experience designing content within digital products
- Experience designing conversational flows, including intent mapping, dialogue paths, and error handling
- Ability to translate brand voice and tone guidelines into conversational interaction patterns
- Comfortable reviewing work to maintain clarity, consistency, and usability
- Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences
- A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers
- Curiosity about emerging AI technologies and how they shape user experiences
Benefits
- Competitive compensation
- Comprehensive benefits
- Ongoing opportunities for learning and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
conversational copywritingUX writingdesigning conversational flowsintent mappingdialogue pathserror handlingAI persona developmenttask-based dialogue designcopy for AI assistantscontent design within digital products
Soft Skills
collaborationproblem-solvingsystems thinkingcuriosityadaptabilitycommunicationattention to detailcreativityuser empathyreviewing for clarity