TheyDo - Journey Management

Data Engineer

• Designing and maintaining scalable, secure data pipelines that feed BigQuery from diverse sources
• Owning our infrastructure-as-code setup using Terraform
• Automating data QA, modeling, and maintenance tasks using scripting and AI
• Optimizing query performance and minimizing latency across the data stack
• Guiding data governance, including implementing role-based access control and security policies

Senior Data Engineer

Customer Success Manager

• Own the success of a portfolio of Tier 0/1 enterprise accounts
• Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and Customer Success Plans
• Drive adoption, value realization, and long-term growth using MEDDPICC and Command of the Message®
• Create and execute customer success plans that align TheyDo’s capabilities with customers’ journey management business objectives
• Partner closely with Enterprise Sales on our most critical renewals, expansions, and global partnerships
• Guide enterprises in establishing journey management as an operating model
• Help customers transition from static journey mapping to dynamic journey management
• Enable customers to connect journey insights to business outcomes, prioritization, and decision-making
• Support the implementation of journey success metrics, ROI measurement, and value tracking
• Accelerate time-to-value through structured onboarding, implementation alignment, and outcome-driven success plans
• Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption
• Help customers measure, communicate, and showcase the business impact of journey-centric transformation
• Lead executive-level engagement, including Executive Business Reviews (EBRs), in close coordination with Sales and JMCs
• Position and sell services packages aligned to customer maturity and transformation goals
• Drive new Customer Success playbooks, frameworks, and strategic direction
• Support the onboarding and enablement of new Customer Success Managers

Enterprise Customer Success Manager

General Counsel

• Draft, review, and negotiate a range of customer and partner agreements (including MSAs, DPAs, NDAs, order forms, and related commercial terms)
• Support commercial negotiations by advising on risk, proposing pragmatic alternatives, and helping close deals efficiently
• Maintain and improve contract templates, playbooks, and fallback positions to streamline contracting at scale
• Identify recurring contract issues and proactively propose ways to standardize and simplify contracting
• Own day-to-day execution of the internal contracting process, including intake, approvals, tracking, and record keeping
• Maintain our contract registry and ensure contracts are stored and tracked accurately and consistently
• Coordinate with external counsel for specialized legal topics (e.g., jurisdiction-specific issues), ensuring smooth collaboration and high-quality outcomes
• Partner with Sales, Finance, Compliance and Product teams to enable business goals while managing legal risk appropriately
• Work in our core tools and workflows (Slack, Google Workspace, Salesforce, and Gong) to support commercial deal cycles and keep stakeholders aligned
• Deliver periodic enablement sessions and practical trainings to the GTM team (Sales, CS, Partnerships) on contracting best practices, common negotiation points, and how to use templates/playbooks effectively
• Use AI tools and workflow automation to reduce repetitive work and improve turnaround time (e.g., drafting support, clause comparison, summarizing contract changes, creating playbooks and guidance)
• Identify bottlenecks in contracting and implement improvements through clearer templates, better playbooks, and streamlined processes
• Learn and adopt new tools quickly to support efficient and scalable legal operations, while ensuring quality, confidentiality, and sound judgment
• Stay up to date with key regulations relevant to a global SaaS business (e.g., privacy/data protection, commercial contracting norms, and general compliance requirements)
• Flag emerging risks early and coordinate with internal stakeholders or external advisors to address them proactively.

Senior Data Engineer

Enterprise Customer Success Manager

Legal Counsel