Customer Service Representative, Annuity Inforce Processing
Thrivent
Customer Service Representative II
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Illinois, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $14 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Responds to and resolves customer/sales requests including returns, pricing credits, damages/shipment discrepancies and defective product
- Works with other departments within Thermo Fisher Scientific regarding the processing of credits and returns accurately and timely
- Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards
- Stays abreast of new processes and initiatives within the company
Requirements
- A strong knowledge and understanding of mainframe
- Requires excellent interpersonal, planning, verbal, written and numerical skills with the ability to analyze and define solutions and prioritize multiple tasks to meet timelines
- Participate in Continuous Improvement and support PPI projects
- Ability to balance multiple assignments, exercise good judgement, and prioritize projects and time efficiently
- Good PC and excel knowledge, and excellent keyboarding skills
- Meet and sustain key performance metrics including Adherence and Quality
- 2 years customer service experience in an ACD environment
- Innovative and creative problem-solving skills
- Strong Interpersonal skills and ability to multi-task are needed
- Excellent listening, oral, and written communication skills
- Excellent product and process knowledge
- Proficient understanding of computer basics (Windows, Excel, Word, Email, and Internet)
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mainframecustomer serviceproblem-solvingproduct knowledgeprocess knowledgePC skillsExcelkeyboard skillsnumerical skillsanalysis
Soft skills
interpersonal skillsplanningverbal communicationwritten communicationtime managementmulti-taskingjudgmentcreativitylistening skillsprioritization
