Customer Support

• Responds to and resolves customer/sales requests including returns, pricing credits, damages/shipment discrepancies and defective product
• Works with other departments within Thermo Fisher Scientific regarding the processing of credits and returns accurately and timely
• Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards
• Stays abreast of new processes and initiatives within the company

Customer Service Representative II

Health Advisor — Customer Service, Partner Support

Customer Service Representative

Senior Customer Service Coordinator – High Value Elite

Loan Support Specialist

Operations Production Support Specialist