Helia

Invoice Support Specialist

Helia

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Become a subject matter expert (SME) of the CareScout Invoice Validation Process.
  • Remediate invoice discrepancies and resolve issues.
  • Monitor Invoice Queue Maintain/Improve invoice TAT.
  • Maintain awareness of provider experience during invoice processing.
  • Respond to provider inquiries related to invoices via phone, email, social media, and chat.
  • Provide website/application navigation support and update provider accounts and contacts.
  • Guide and support provider by recommending timely and relevant solutions.
  • Educate providers on invoice validation and supporting responsibilities.
  • Document processes, log issues, and troubleshoot inquiries.
  • Work closely with RVPs, Market Directors, and Provider Operations teams.
  • Partner with credentialing and Network management teams to improve processes.
  • Identify and implement improvements to products, systems, and procedures.
  • Review invoice/ provider support cases and documentation for quality control.

Requirements

  • BA/BS or equivalent experience
  • Home Care/Home Health Agencies/ Assisted Living/ Skilled Nursing Facilities and Adult Day Care Experience in Provider Networks, Long Term Care process and services (Preferred)
  • Must have knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA)
  • 2- 4 years' experience as a customer experience specialist, provider support role, or a similar customer support role and a customer-first mindset
  • Inbound and Outboard call environment experience
  • Must have the ability to work independently and drive change but also be a team player
  • Multi-tasking abilities and work with a sense of urgency
  • Ability to switch gears and take on various administrative tasks as requested
  • Quick Learner; able to learn new technological platforms and web infrastructure
  • Ability to think critically and problem-solve quickly, as well as be comfortable adapting to new experiences and change
  • Ability to work cross – functional across business units i.e. product, marketing, sales
  • Possess a positive, self-starter attitude that performs well without direct supervision
Benefits
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
invoice validationquality controltroubleshootingprocess documentationcustomer experienceprovider supportmulti-taskingadministrative tasksproblem-solvingcritical thinking
Soft skills
customer-first mindsetindependent workteam playersense of urgencyadaptabilitypositive attitudeself-startercommunicationguidancesupport
Certifications
BA/BS degreeHIPAA knowledge