Bilingual Customer Service Supervisor
Avēsis
Invoice Support Specialist
Helia
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Become a subject matter expert (SME) of the CareScout Invoice Validation Process.
- Remediate invoice discrepancies and resolve issues.
- Monitor Invoice Queue Maintain/Improve invoice TAT.
- Maintain awareness of provider experience during invoice processing.
- Respond to provider inquiries related to invoices via phone, email, social media, and chat.
- Provide website/application navigation support and update provider accounts and contacts.
- Guide and support provider by recommending timely and relevant solutions.
- Educate providers on invoice validation and supporting responsibilities.
- Document processes, log issues, and troubleshoot inquiries.
- Work closely with RVPs, Market Directors, and Provider Operations teams.
- Partner with credentialing and Network management teams to improve processes.
- Identify and implement improvements to products, systems, and procedures.
- Review invoice/ provider support cases and documentation for quality control.
Requirements
- BA/BS or equivalent experience
- Home Care/Home Health Agencies/ Assisted Living/ Skilled Nursing Facilities and Adult Day Care Experience in Provider Networks, Long Term Care process and services (Preferred)
- Must have knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA)
- 2- 4 years' experience as a customer experience specialist, provider support role, or a similar customer support role and a customer-first mindset
- Inbound and Outboard call environment experience
- Must have the ability to work independently and drive change but also be a team player
- Multi-tasking abilities and work with a sense of urgency
- Ability to switch gears and take on various administrative tasks as requested
- Quick Learner; able to learn new technological platforms and web infrastructure
- Ability to think critically and problem-solve quickly, as well as be comfortable adapting to new experiences and change
- Ability to work cross – functional across business units i.e. product, marketing, sales
- Possess a positive, self-starter attitude that performs well without direct supervision
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice validationquality controltroubleshootingprocess documentationcustomer experienceprovider supportmulti-taskingadministrative tasksproblem-solvingcritical thinking
Soft skills
customer-first mindsetindependent workteam playersense of urgencyadaptabilitypositive attitudeself-startercommunicationguidancesupport
Certifications
BA/BS degreeHIPAA knowledge
