Helia

Program Manager

• Working in a fast-paced, innovative, and change-oriented work environment
• Assignments will typically focus on core IT processes in Application Development, IT Infrastructure, Security, Automation, Programming Languages, Web Development, System Integration, Data Science and/or Project Management
• Building a strong network of peers and mentors
• Attending on-site technical and professional development classes
• Participating in sponsored community service events

IT Development Program Analyst

Customer Support

• Become a subject matter expert (SME) of the CareScout Invoice Validation Process.
• Remediate invoice discrepancies and resolve issues.
• Monitor Invoice Queue Maintain/Improve invoice TAT.
• Maintain awareness of provider experience during invoice processing.
• Respond to provider inquiries related to invoices via phone, email, social media, and chat.
• Provide website/application navigation support and update provider accounts and contacts.
• Guide and support provider by recommending timely and relevant solutions.
• Educate providers on invoice validation and supporting responsibilities.
• Document processes, log issues, and troubleshoot inquiries.
• Work closely with RVPs, Market Directors, and Provider Operations teams.
• Partner with credentialing and Network management teams to improve processes.
• Identify and implement improvements to products, systems, and procedures.
• Review invoice/ provider support cases and documentation for quality control.

IT Development Program Analyst

Invoice Support Specialist