Helia

Customer Support

• Become a subject matter expert (SME) of the CareScout Invoice Validation Process.
• Remediate invoice discrepancies and resolve issues.
• Monitor Invoice Queue Maintain/Improve invoice TAT.
• Maintain awareness of provider experience during invoice processing.
• Respond to provider inquiries related to invoices via phone, email, social media, and chat.
• Provide website/application navigation support and update provider accounts and contacts.
• Guide and support provider by recommending timely and relevant solutions.
• Educate providers on invoice validation and supporting responsibilities.
• Document processes, log issues, and troubleshoot inquiries.
• Work closely with RVPs, Market Directors, and Provider Operations teams.
• Partner with credentialing and Network management teams to improve processes.
• Identify and implement improvements to products, systems, and procedures.
• Review invoice/ provider support cases and documentation for quality control.

Invoice Support Specialist