Invoice Support Specialist
Helia
Bilingual Customer Service Supervisor
Avēsis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,790 - $109,040 per year
Job Level
Mid-LevelSenior
About the role
- Oversee operation teams of up to 20 Customer Service Representatives and one Team Lead.
- Provide regular monthly one-on-one and ad hoc coaching with a focus on excellence in Customer Service.
- Ensure consistent growth and development of all employees.
- Monitor call flow and performance metrics to ensure service level agreements are met.
- Conduct regular quality assurance evaluations to assess call quality and compliance with policies.
- Analyze trends and identify areas for operational improvement.
- Promote a customer-centric approach within the team to enhance member satisfaction.
Requirements
- Bachelor’s degree in business, healthcare management, or a related field or equivalent experience.
- 3+ years of experience in call center management in healthcare, dental, or Medicaid services call center.
- Proven ability to lead high performing teams in a metric driven, fast paced environment.
- Strong skills in Microsoft Excel, including the ability to create and analyze pivot tables, charts, and basic formulas for data reporting and analysis.
- Familiarity with other Microsoft Office tools, such as Word and PowerPoint, for documentation and presentations.
- Able to maintain confidentiality and adhere to HIPPAA requirements.
- Excellent verbal and written communication skills with the ability to document and present information in an empathetic, clear way.
- Must be adaptable, flexible, and readily able to adjust to changing situations and with diverse strong listening and interpersonal skills required.
Benefits
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- A great 401(k) with company match.
- Tuition assistance, paid parental leave and backup family care.
- Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
- Employee Resource Groups that advocate for inclusion and diversity in all that we do.
- Social responsibility in all aspects of our work.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center managementdata reportingdata analysisquality assuranceperformance metricscoachingcustomer service excellencetrend analysisHIPPAA complianceMicrosoft Excel
Soft skills
leadershipcommunicationinterpersonal skillsadaptabilityflexibilityempathyteam developmentcustomer-centric approachproblem-solvingconfidentiality
