Director, Field Medical Outcomes
Pfizer
Global Relationship Director – BioPharma Accounts
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- leading strategic accounts to promote profitable growth
- Takes full ownership of customer relationships (at different levels) for specific high-revenue, multinational customers
- Develops strategies to increase customer revenue, expand service offerings, and improve profitability
- Partners with a team across various functions (Project Management, Finance, Quality, IT) to deliver outstanding global service to customers
- Communicates with CTD and Thermo Fisher executives on behalf of customers when vital
- Functions as a trusted executive advisor for strategic customer conversations
- Leverages industry/business knowledge to develop innovative ideas and solutions for customers
- Develops and promotes new services to meet customers' current and future needs
- Listens to customer feedback and communicates it to the CTD organization
- Handles customer expectations and provides clear, ongoing communication and service updates
- Clearly communicates value of services to customers
- Ensure key partners are advised of all customer relationship issues, needs and developments
- Prioritizes regular quality or service delivery review meetings that ensure operational performance standards are achieved
Requirements
- Bachelor's degree in a relevant field
- Masters' degree or other advanced degree preferred
- Eight to ten years of account management or business development experience in a pharmaceutical, health care or related field is required
- Clinical supplies/materials operations or clinical drug development experience (CMO) is highly preferred
- Proven track record to lead and influence cross-functional teams without direct management responsibility
- Experience negotiating complex customer contracts
- Business/financial competence; previous P&L experience preferred
- Previous senior management experience and/or expertise in 2-3 key functional areas (finance, operations, sales, marketing, etc.) is desired
- Consistent record leading and growing profitability on large customer accounts
- Ability and willingness to travel up to 50% (domestic and international)
Benefits
- competitive remuneration
- annual incentive plan bonus
- healthcare
- a range of employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementbusiness developmentnegotiating contractsP&L managementclinical supplies operationsclinical drug developmentcross-functional team leadershipprofitability growthcustomer relationship management
Soft skills
strategic thinkingcommunicationcustomer serviceproblem-solvingleadershipadvisory skillslisteninginfluencingcollaboration
Certifications
Bachelor's degreeMaster's degree