Field Service Engineer III, LCMS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $44 - $58 per hour
About the role
- Provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment
- Deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities
- Resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance
Requirements
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field and 5+ years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments or Advanced degree and 3+ years of experience
- Strong diagnostic and problem-solving abilities for hardware and software issues
- Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Experience documenting service activities and preparing detailed reports
- Effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Experience mentoring and training others preferred
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationmaintenancerepairtroubleshootingdiagnostic abilitiesultra-high vacuum systemshigh voltage electronicselectro-mechanical systemstechnical documentationservice documentation
Soft Skills
problem-solvingcustomer servicecommunication skillsorganizational skillstime managementtraining abilitiesrelationship buildingindependent workmentoringcustomer satisfaction