Thermo Fisher Scientific

Field Service Engineer – EM

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Office

Location: Fremont • California • United States

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Salary

💰 $27 - $42 per hour

About the role

  • Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide diagnosis and repair support for customers and other field personnel
  • Cultivate and develop positive working relationships with customers, system users, and company personnel
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Complete and submit field service reports
  • Provide training to customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
  • Provide guidance for various reports including identifying and isolating outstanding problems with the system
  • Act as a subject expert and resource for training

Requirements

  • Minimum education requirement is bachelor's degree OR 4+ years equivalent education and experience in electronic systems including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
  • A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.
  • Ability to deal effectively with customers
  • Excellent interpersonal communication skills; must have a professional working proficiency in English
  • Consistent record of fixing sophisticated systems and subsystems down to the component level
  • Literate in MS DOS and Windows software environments
  • Able to read and interpret schematics
  • Familiar with UHV phenomenon and technology
  • Must have ability to acquire a valid passport and travel regionally and internationally as required
  • Must possess a valid driver’s license
  • Physical requirements include the ability to lift up to 50 lbs. and able to walk a min of 10k steps per day.
Benefits
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationdiagnosisrepaircalibrationultra-high vacuum systemshigh voltage systemsschematics interpretationsophisticated analysis toolsfield service reportingtraining
Soft Skills
interpersonal communicationcustomer relationship managementproblem-solvingteam collaborationfeedback provisionguidanceprofessional proficiency in Englishadaptabilitytime managementattention to detail
Certifications
bachelor's degreevalid passportvalid driver's license