Field Service Engineer II
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Belgium
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About the role
- Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
- Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
- Install our products from our diverse Chromatography portfolio (LC/IC), demonstrate instrument specification and instruct customers on use and maintenance.
- Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
- Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.
- Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
- Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible.
- Follow our ethical business conduct guidance.
- Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Help on continuous improvement through our Practical Process Improvement Business System.
Requirements
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with HPLC liquid Chromatography ideal.
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English and Dutch additional languages beneficial. CVS in English please.
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals.
Benefits
- Safety Standards adherence
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HPLCChromatographyelectronic troubleshootingmechanical troubleshootingtechnical documentationservice management softwarepreventive maintenancequalificationsanalytical instrumentsdiagnostic
Soft Skills
customer servicecommunicationorganizational skillstime managementproblem-solvingindependent worktrainingrelationship managementcontinuous improvementethical conduct
Certifications
advanced degreeBachelor's degreerelevant certificationsvalid driver's license