Thermo Fisher Scientific

Senior Scientific Support Specialist

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Office

Location: San Francisco • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $24 - $32 per hour

Job Level

Senior

About the role

  • Receive, process, assess quality of, accession and prepare human study and animal study specimens not limited to tissues, plasmas, serums, whole blood, PBMCs for distribution to clients and external analytical laboratories
  • Takes inventory of specimens, records specimen discrepancies, exhausts specimen in accordance with biohazard regulations
  • Uses RTLIMS system as database of specimens and to ensure chain of custody of specimens
  • Maintains high density archive room of FFPE tissues and tissue slides
  • Works closely with histology technicians, pathology department, human tissue sciences department, study managers and project coordinators daily
  • Liaises with the media sciences department and shipping/receiving department to prepare, facilitate and track shipments of tissue cell culture media to external vendors, while preparing proper documents for shipping domestically and internationally
  • Perform equipment verifications and maintain calibrations following customer and manufacturers protocols
  • Promote a safe work environment through various safety initiatives within functional area
  • Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings
  • Serve as the first point of contact for any Specimen matters or concerns, including Specimen quality, Service Level Agreements, and staff interactions
  • Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
  • Provide technical expertise and training to a diverse cross-functional team
  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions
  • Take direction from Site Supervisor/Sr. Manager regarding daily duties
  • Independently makes decisions and uses available resources to meet customer requirements
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met
  • Shows strengths in assembling, communicating and explaining job or site-specific performance metrics to Direct Manager
  • Communicates any customer issues or potential problems
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
  • Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Monitors and measures individual job performance, seeking or providing feedback, or collaborating with others to improve job performance
  • Adopts Practical Process Improvement (PPI) methodologies

Requirements

  • HS Diploma required
  • Must possess a minimum of an Associate’s degree in related field
  • A Bachelor’s degree is preferred
  • Proven verbal, written and presentation skills
  • 2-3 years of dynamic proven experience preferred
  • Experience in a GXP laboratory setting or services preferred
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • Ability to establish and foster positive customer relationships
  • Strong interpersonal skills and proactive approach in all duties
  • Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
  • Ability to instantly adapt to a flexible and changing schedule
  • Ability to self-manage and operate independently
  • Demonstrate a sense of urgency in completing work assignments
  • Good time management and organizational skills
Benefits
  • comprehensive healthcare
  • paid Holidays
  • tuition reimbursement
  • a range of employee benefits
  • accident and life insurance
  • short- and long-term disability in accordance with company policy
  • at least 120 hours paid time off (PTO)
  • 10 paid holidays annually
  • paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
  • retirement and savings programs, such as 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
specimen processingquality assessmentinventory managementequipment verificationcalibrationdata analysiscustomer reportingprocess improvementGXP laboratory experiencePPE assessment
Soft Skills
verbal communicationwritten communicationpresentation skillscustomer serviceproblem solvingteam collaborationinterpersonal skillstime managementorganizational skillsadaptability
Certifications
HS DiplomaAssociate's degreeBachelor's degree (preferred)