Thermo Fisher Scientific

Field Service Engineer II – Chromatography

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $32 - $48 per hour

About the role

  • Perform instrument installation, repair, maintenance, and qualifications at customer sites
  • Work with strong client focus in conjunction with other ULS teams and Sales
  • Use customer management software to track service calls, manage parts inventories, and complete job tasks
  • Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
  • Analyze and review inspection findings to understand source of reported problems, and recommend repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyze chemistry reports of technical problems to recommend modifications to predict and eliminate future problems
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Requirements

  • High school diploma or GED equivalent required with 3+ years hands-on user experience with Chromatography and/or Mass Spectrometry systems, or relevant proven experience
  • Bachelor’s degree in chemistry, sciences, or related field preferred and 2+ years hands-on experience as a Service Engineer servicing Chromatography and/or Mass Spectrometry systems, particularly working with analytical instrumentation
  • Effective interpersonal skills and ability to establish good customer rapport are critical
  • Ability to prioritize service requests and produce clear and concise documentation
  • Ability to work independently within a customer location
  • Must be available to travel overnight up to 70% within the territory or other areas as the need arises
Benefits
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instrument installationrepairmaintenancequalificationsChromatography systemsMass Spectrometry systemsanalytical instrumentationproblem resolutiontraining developmentdocumentation
Soft Skills
client focusinterpersonal skillscustomer rapportprioritizationindependencecommunicationteam collaborationanalytical thinkingproblem-solvingclear documentation
Certifications
high school diplomaGEDBachelor’s degree in chemistryBachelor’s degree in sciencesBachelor’s degree in related field