Thermo Fisher Scientific

Service & Support Manager

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Hybrid

Location: Jeddah • Saudi Arabia

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About the role

  • Guide and support a team of skilled field service engineers
  • Ensure exceptional service delivery to our customers
  • Coordinate service activities and manage team performance
  • Maintain strong relationships with customers and internal stakeholders

Requirements

  • Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
  • Preferred Fields of Study: Engineering, Sciences, or related technical field
  • Industry-specific certifications (EPA, HVAC/R, Electronics) preferred
  • 2+ years of supervisory or leadership experience managing technical teams
  • Strong technical proficiency in electronics, mechanics, and diagnostic equipment
  • Demonstrated success in customer relationship management and service delivery
  • Advanced problem-solving and analytical skills for complex technical issues
  • Proficient with service management software, CRM systems, and Microsoft Office suite
  • Strong communication and interpersonal skills for both technical and non-technical audiences
  • Proven ability to develop and support team members
  • Experience with quality systems, safety protocols, and regulatory compliance
  • Valid driver's license and ability to travel up to 50% within assigned territory
  • Physical ability to lift up to 50 lbs with assistance and perform service functions
  • Strong project management and organizational skills
  • Ability to work independently and guide teams in a results-oriented environment
  • Experience managing service KPIs, metrics, and continuous improvement initiatives
  • Multilingual skills may be required depending on location
Benefits
  • Professional development
  • Career growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
complex system troubleshootingrepairelectronicsmechanicsdiagnostic equipmentservice management softwareCRM systemsMicrosoft Officeservice KPIscontinuous improvement
Soft skills
leadershipcustomer relationship managementproblem-solvinganalytical skillscommunicationinterpersonal skillsteam developmentproject managementorganizational skillsindependent work
Certifications
EPAHVAC/RElectronics